Frequently Asked Questions

The health and safety of our employees and consumers is our priority, which is why we have put in place many precautionary measures in all boutiques we are re-opening. These include providing protective masks for our boutique staff, installing plexiglas protections near our cashiers, limiting the number of people in the boutiques, putting in place social distancing measures for all and reinforcing our already strict hygiene measures.

We will continue to abide by all the authorities' rules and regulations.  

Yes. At Nespresso, we take the health and safety of our customers and employees extremely seriously. We are taking all necessary steps to make sure all our products are safe from COVID-19.

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production.

Decaffeination is an additional step before roasting and grinding. In general there are several different processes of decaffeination. Some of them use chemical solvents and others use natural ingredients: water or carbon dioxide, a natural constituent of air. We at Nespresso use only those with natural ingredients:

• In the water decaffeination process, the raw coffee beans are moistened to make the bean texture porous. After that by circulating the moisture through the porous beans, the water removes the caffeine and some other water-soluble solids. The extract is then removed and filtered via active carbon where caffeine is separated from the other valuable coffee solids, which are then returned to the beans. The purified water will be re-used for subsequent decaffeination processes. The decaffeinated coffee is then dried after which the beans are ready for roasting.

• In the carbon dioxide method, the raw coffee beans are moistened and put into a vessel where it is pressurized with liquid carbon dioxide. Circulating through the coffee, the carbon dioxide selectively draws the caffeine out of the bean. The decaffeinated coffee is then dried after which the beans are ready for roasting

Both decaffeination methods use only natural ingredients for decaffeination and are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety and richness of its aromas for our consumers.

To order Nespresso Professional capsules please contact the number 96300277 or click on the following link to contact us through our website: Contact Us

You will receive your parcel within 48 hours for any location within city limits and within 72 hours for outside city limits (excluding Saturdays, Sundays & public holidays). For any further information, you can call Nespresso Club at 80002233 . Alternatively, you can send us an email in the following form:Contact Us

Our Grands Crus are packaged in sleeves, each containing 10 capsules. For packaging reasons all orders placed online, or with the Nespresso Club, order should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

The available payment methods for orders via telephone are the following:

• Cash on delivery
• Debit/Credit card(the card is charged via web link)

The available payment methods for orders via Nespresso Boutiques are the following:

• Cash
• Debit/Credit card

The available payment methods for orders via www.nespresso.com.cy or Nespresso mobile application are the following:

• Cash on delivery
• Debit/Credit card Visa/Mastercard

All the above payment methods do not include any additional cost.

In order to contact Nespresso in Cyprus please contact the number 80002233 or click on the following link:Contact Us

Below, you may find the addresses of Nespresso Boutiques:

• Nano Boutique Nicosia Mall: Madrid 2, Lakatamia, Nicosia, 2306
  
  • Monday - Saturday:9:30-20:00
  • Sunday:11:00-20:00
• Nespresso Stasikratous Boutique: 18 Stasicratous Street, Nicosia, 1065
  
  • Monday, Tuesday, Friday 9:00-19:00
  • Wednesday:9:00-15:00
  • Sunday: Closed
• Nespresso Boutique Nicosia: The Mall of Cyprus, Nicosia, 2025
  
  • Monday- Saturday 10:00-20:00
  • Sunday 11:00-19:00
• Nespresso Pop-Up Alpha Mega: 3, Nikou Kranidioti, Engomi, Nicosia, 2433
  
  • Monday - Saturday:9:00-20:00
  • Sunday: 10:00-18:00
• Nespresso Olympic Boutique: 353 Olympic Residence, 28th October Street, Limassol, 3107
  
  • Monday, Tuesday, Friday, Saturday 9:00-19:00
  • Wednesday: 9:00-15:00
  • Sunday:Closed
• Nespresso Pop-Up Limassol: 285, Franklin Roosvelt, Limassol 3150 - My Mall Limassol
  
  • Monday - Saturday:10:00-20:00
  • Sunday: 11:00-19:00

You can locate all our boutiques via the store locator at the following link: Store Locator.

Below, you may find the addresses of Nespresso Boutiques:

• Nano Boutique Nicosia Mall : Madrid 2, Lakatamia, Nicosia, 2306
• Nespresso Stasikratous Boutique: 18 Stasicratous Street, Nicosia, 1065
• Nespresso Boutique Nicosia :The Mall of Cyprus, Nicosia, 2025
• Nespresso Pop-Up Alpha Mega: 3, Nikou Kranidioti, Engomi, Nicosia, 2433
• Nespresso Olympic Boutique: 353 Olympic Residence, 28th October Street, Limassol, 3107
• Nespresso Pop-Up Limassol :285, Franklin Roosvelt, Limassol 3150 - My Mall Limassol

Click on “Please sign in to your account” at the top right of our website and then click on "Create an account". Are you already a member?

• If yes, simply enter your email and password in the provided fields and click on "Continue". You can then place your order.

• If not, simply select “Create an account” . Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Create account”.  

Your account is created and you can place your order immediately by clicking on “Order now”.

The password is not correct. In order to change it, just follow the below steps:

1. Click on "Please sign in to your account" on the home page, in the top right-hand corner of the screen and then "Forgot your password?"
2. Enter the E-mail address, which you use to log in to your account
3. You will receive a message at the E-mail address you have given that will ask you to click on a link to set a new password. The link will be valid for 72 hours

Click on this link to find information about how to install the Nespresso mobile application on your smartphone and the available services: https://www.nespresso.com.cy/en/mobile-app

To change your E-mail address, all you need to do is:

1. Enter your login details (E-mail address and password) under "Please sign in to your account" at the top right-hand corner of the Cyprus Club homepage www.nespresso.com.cy
2. Click on "My account" and then "My personal information"
3. Click on "Edit my information" again. You can then change your E-mail address and your password

Nespresso Cyprus can deliver your order inside Cyprus. If you want to send your order worldwide, you should contact the Nespresso Club of the country where you wish to be delivered.
 
By visiting the following link https://www.nespresso.com/worldofcoffee/WCP/. You will find all countries where Nespresso is represented. By selecting the country of your choice, you will find all order and delivery details.

To order a spare part for your machine, please contact Nespresso Club by phone at 8000 22 33. A Coffee Specialist will check the availability, and then they will send the spare part at the address of your choice.

Nespresso Club Assistance offers step by step instructions and easy guides to help you make the most of your Nespresso machine and Aeroccino milk frother. 

Please contact our technical assistance service on our toll-free phone number 80002233.  We provide troubleshooting for all Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution.

If a repair is required, we offer the following benefits to our Nespresso members:

• Provide a loan machine for the duration of the repair
• Fully repair of your machine and a check of all its components. This service is free if the machine is under warranty (following the warranty terms and conditions of the manufacturer). Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees, and/or any other extra repair charges
• Return of your repaired machine without delivery charge.
• A 6-month repair warranty extension covering any work carried out.

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

In order to descale your machine, you should buy the Nespresso descaling kit. This descaling kit is compatible with all Nespresso machines and contains two separate descaling liquids. We recommend one descaling every 600 capsules.

The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day. For more information on descaling please refer to the user manual of your machine or the Machine Assistance page, which you can find below:https://www.nespresso.com.cy/en/accessories/descalingkit

The manual of your Nespresso machine is included in the initial box of the machine.

You can download the manual in the product page of each machine.

The warranty lasts 2 years and the invoice (or a copy of the invoice) is needed, in order to cover any technical issues.

You can give the bag with the capsules for recycling to the courier, who will deliver your order, with the new service "Recycling at home". Just inform the Coffee Specialist when you will order by phone.

The volume of capsules collected is transferred to recycling provider. A specially designed capsule recycling machine separates the coffee from the aluminum there, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 fragrances contained in a Nespresso Coffee. Aluminum can be recycled forever without losing its properties whreas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.

The volume of capsules collected is transferred to recycling partner. A specially designed capsule recycling machine separates the coffee from the aluminum there, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 fragrances contained in a Nespresso Coffee. Aluminum can be recycled forever without losing its properties whreas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.

There are two reasons: (1) we must use some virgin aluminium to fine-tune the alloy; and (2) the membrane is still made from virgin aluminium. But of course, we’re working towards increasing the percentage of recycled aluminium that we use.

It means that 80% of the aluminium we use for the complete capsule (the capsule itself, plus the foil membrane) is recycled aluminium. The membrane has a different functional requirement than the main capsule body, and for now we will continue to use virgin aluminium to ensure it functions effectively. The capsule body alone, excluding the foil membrane, consists of at least 90% recycled aluminium content.

Switching to recycled aluminium represents a big change in our production. It therefore takes some time to switch all our production lines. This is being done as a rolling change, and the new capsules will be introduced across the full Original & Vertuo range in the coming 2 years. Original Line Master Origin Colombia is our first coffee capsule using recycled aluminium and by the end of 2021, we aim to have the full Original Line and Vertuo ranges of coffee capsules made using recycled aluminium.

Aluminium that is recycled, (including our capsules), is collectively reprocessed and endlessly reformed. Most of the capsules that are recycled are returned into the general aluminium stream to become any new aluminium products, from cans to car or airplane parts. Some of the capsules that are returned to us by consumers in countries close to Germany (France, Be-Ne-Lux and Switzerland) are re-melted and reformed to become new capsules. We focus on countries which are close to Germany as most of the aluminium re-smelters are located there, and it doesn’t make sense environmentally to bring back capsules from countries further away.

The recycled aluminium comes from a variety of sources including post-consumer scrap as well as scrap recovered during the production process.

No, the extraction, and thus the taste of your coffee, will not change.

We use aluminium because it optimally protects the freshness, taste and quality of Nespresso coffee. That way, we can ensure that the aromas developed during the roasting are retained until the coffee reaches your cup. We also use aluminium for the capsules to ensure optimal functionality in Nespresso machines. Aluminium also has the added benefit of being infinitely recyclable.

Most of the components and materials of our coffee machines are recyclable. The only parts which are not recyclable are the electronic circuit board and some plastic parts with glass fibres (the brewing unit). Consumers can recycle their machines through the “recycling scheme”, where appliances are sorted by material.

A precision consumption system like Nespresso uses a precise amount of water, coffee ground and energy to make one cup - minimising food, water and energy waste. With other methods of coffee preparation, consumers tend to use more coffee than required and keep it warm for too long - then throw out left-over coffee, which represents a lot of waste.

Although it seems counterintuitive, the precise consumption of portioned coffee means that it has a similar environmental impact to filter coffee and mocha, and better than bean-to-cup machines. The footprint of portioned coffee is lower if the capsules are recycled, which is why Nespresso has worked relentlessly since 1991 to increase the volume of used capsules that are recycled.

However, we are constantly innovating and finding new ways to further reduce our impact on the environment. We currently use aluminium as it optimally protects the freshness, taste and quality of Nespresso coffee. That way, we can ensure that the aromas developed during the roasting are retained until the coffee reaches your cup, without the use of overwrapping/pouches. Aluminium also has the added benefit of being infinitely recyclable, which is why we place so much focus on making our global recycling scheme easy to use.

Nespresso supports the following three pillars:

• Gastronomy
• Culture (Classical Music, Movies & Design)
• Performance (Golf, Tennis, Sailing, Polo)

If you wish to send us a request for partnership or sponsorship, we ask you to verify if it is actually a part of our pillars. If this is the case, we kindly invite you to send us your request by e-mail in the form you will find in the following link: Contact Us and mention the information below:

• The date and duration of the event.
• The type of request or event: is it a sponsorship or participation as a partner?
• Your contact information: your name, email address and phone number.
• A summary of the event: the expected number of visitors, the location, etc.

If we are interested, you will be contacted as soon as possible in case Nespresso is interested.