Privacy and Cookie Policy

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies?

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet. The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

What type of Cookies are used?

We may use the following types of cookies on Nespresso Sites:

  • Necessary Cookies
    These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localisation purposes.

    Example:
    We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.
  • Session ID:
    Nespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
  • Functional Cookies
    These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.

    Example:
    We use Adobe Analytics to measure where people come from to our Website and the behaviour on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, please refer to this link.

  • Language: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
  • Country: Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products.
  • Promotion: Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.
  • Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
  • Google Analytics: Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
  • Adobe Omiture: Used to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.

 

  • Advertising Cookies
    These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns.

    We may share this information with other parties, including our agencies.

    Example:

    We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

    For more information, please refer to this link.
  • Google Doubleclick: These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.
  • Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.

 

IP Addresses:

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:

(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

Log Files:

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

Nespresso Site - Legal Policy Update

We reserve he right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.