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FAQ
The warranty lasts 2 years and the invoice (or a copy of the invoice) is needed, in order to cover any technical issues.
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The manual of your Nespresso machine is included in the initial box of the machine.
You can download the manual in the product page of each machine.
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In order to descale your machine, you should buy the Nespresso descaling kit. This descaling kit is compatible with all Nespresso machines and contains two separate descaling liquids. We recommend one descaling every 600 capsules.
The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day. For more information on descaling please refer to the user manual of your machine or the Machine Assistance page, which you can find below:https://www.nespresso.com.cy/en/accessories/descalingkit
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Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.
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Nespresso Club Assistance offers step by step instructions and easy guides to help you make the most of your Nespresso machine and Aeroccino milk frother.
Please contact our technical assistance service on our toll-free phone number 80002233. We provide troubleshooting for all Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution.
If a repair is required, we offer the following benefits to our Nespresso members:
- Provide a loan machine for the duration of the repair
- Fully repair of your machine and a check of all its components. This service is free if the machine is under warranty (following the warranty terms and conditions of the manufacturer). Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees, and/or any other extra repair charges
- Return of your repaired machine without delivery charge.
- A 6-month repair warranty extension covering any work carried out.
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To order a spare part for your machine, please contact Nespresso Club by phone at 8000 22 33. A Coffee Specialist will check the availability, and then they will send the spare part at the address of your choice.
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