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Terms & Conditions

Mobile Application

0 Legal Mobile Application

Nespresso Website Terms of Use

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein.

Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to Vassos Eliades Ltd “You” refers to any person accessing and/or using this website.

Website Privacy Notice

Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.

Accuracy, completeness and timeliness of information

Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

Transmission

Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. Nespresso is under no obligation to use the information submitted.

Intellectual property rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

Links to other websites

Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

Warranties and Disclaimers

Your use of this website is at your own and exclusive risk.

Warranties

This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

Liability

Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

 

Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

Prohibited Activity

You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

- Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

- Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

- Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

- Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

Jurisdiction and governing law

FOR NATION SPECIFIC WEBSITES

Nespresso products, materials, offers and information appearing on this website are intended for Cypriot users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Cyprus. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Cypriot law and be submitted to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

 

Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

Privacy Policy of Mobile App

  1. 1.    Aim

This Mobile App Policy is supplementary to the Vassos Eliades Ltd Privacy Policy and along with the Terms and Conditions, aims to:

  1. i.                   make you feel safe and secure when using the Mobile App (“the App”) with regards to the processes of the personal data executed through this App.
  2. ii.                explain how Vassos Eliades Ltd (hereinafter the “Company”), operating under the brand “Nespresso” having its registered office at 23 Lefkosias, Dali Industrial Area, 2540, Nicosia, Cyprus https://www.nespresso.com.cy/, contact number 80002233), hereinafter referred to as " Nespresso", may use information Nespresso collects about you through the App, as well as your rights over any personal information about you Nespresso holds and processes as a Controller .
  3. iii.             Nespresso addresses issues related to personal data and privacy with respect and as of primary concern. In this context, we are hereby addressing you Notice in accordance with Article 13 of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") to inform you about how we collect and process your personal data for the use of Mobile App.

 

Please read this Policy our Privacy Policy and our Terms and Conditions carefully. By accessing and using the App you confirm to have understood and agreed to this Policy, the Privacy Policy and the Mobile App’s Terms and Conditions.

  1. 2.    Purpose of Processing

Nespresso, collects the necessary personal data (‘’data’’) directly from you and not from third parties,  in order to enable you to use the App to collect bonus points which you will later redeem for gift vouchers. These data are kept with Nespresso as the purpose of the Mobile is to enable customers to collect bonus from purchases made as well as inform its customers for any upcoming contests, promotions and marketing purposes. Additionally, the data collected may be used to help us improve your shopping experience when using the Mobile App, to personalize your experience, to help you locate the nearest Nespresso Boutique and benefit from any promotions running, to process transactions including payment confirmation and deliver the purchased products or services requested as well as to provide customer support service.

  1. 3.    Data Processed

Personal Data is data that can be used to directly or indirectly identify you. Personal data does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. Nespresso may retain the following necessary personal data, for the provision of services offered to you via the Mobile App:

3.1  Name

3.2  Surname 

3.3  Email address

3.4  Telephone

3.5  Address

3.6  City 

3.7  Post code

3.8  Country

3.9  Customer Number

3.10   Order Details

3.11   Payment Details

Moreover, Nespresso shall collect data in regard to your location, only after your explicit consent in order to enable some additional features of the Mobile App providing you with information concerning  

  1. 4.    Disclosure of Personal Data

It might be necessary to share your personal data with our associates so that we could provide for you the required service such us service providers and credit reporting agencies/debt collectors.

In no case, however, are we going to share your personal data for processing for purposes contrary to those described in this Policy without your prior notification.

  1. 5.    Security

Nespresso shall process your personal data in a manner that ensures its protection by taking all appropriate organizational and technical measures for data security and its protection against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and any other form of illicit processing. In addition, Nespresso has taken all appropriate measures to safeguard that any partner/associate is also practicing up to date policies for the protection of personal data as per our obligations as Data Controllers, to the extent that Nespresso controls your data.

  1. 6.    Third Party Processes

While Downloading the App you need to know that Each App Store provider (Apple App Store or Google Play) automatically processes the following data when you download our app:

6.1  the App Store username

6.2  the e-mail address entered in the App Store;

6.3  your App Store account number;

6.4  the loading time;

6.5  payment information, and

6.6  the individual device ID number.

Nespresso has no influence on this data collection and are not responsible for it. More information about the data processing in question can be found in the respective App Stores’ data protection policies:

Google Play Store: https://policies.google.com/privacy?hl=el&gl=el

Apple App Store: https://www.apple.com/legal/privacy/en-ww/

  1. 7.    Use of the App

Your personal data will be stored by Nespresso and due to technical reasons by the service provider of the App within Cyprus at our databases which are located at premises owned by us for the duration of your membership with Nespresso and/or for a maximum period of two years from your last purchase.

Nespresso will also use your data to provide you with information about Nespresso  products, services, offers and news, provided you have already consented to that and on the legal basis of your consent (art. 6 par. 1 (a) of the GDPR).

Please note that where you have given your consent to the processing of personal information you may withdraw your consent at any time by sending an email to our Data Protection Officer (DPO). This shall not affect the lawfulness of any processing previously made on basis of your consent.

When using our app, the following information are automatically forwarded to the servers without our own action because these are technical functions Nespresso cannot alter:

7.1  the mobile terminal device from which you used our app;

7.2  the IP address of your mobile terminal device;

7.3  login date and time;

7.4  client request;

7.5  the http response code;

7.6  the volume of data transmitted, and

7.7  the version of the app you are using.

These are temporarily stored for a period of 180 days in a log for the purpose of protecting our systems, error analysis, abuse or fraud prevention as per Article 6(1)(f) of the GDPR, -  for the purposes of the legitimate interest of Nespresso, i.e. for troubleshooting purposes, for addressing your complaints or for possible legal disputes. At the expiry of that period the information is deleted automatically.

  1. 8.    Your rights

This section presents your rights with respect to your personal data. These rights are subject to certain exceptions, reservations or limitations. Please submit your requests responsibly. We will respond as soon as possible and in any case within one (1) month of receipt of the request. If the review of your request is going to take longer, you will receive relevant information.

 

Nespresso ensures the exercise of your rights, as provided under the GDPR, as applicable:  the  right to information, the right to access, the right to rectification, the right to erasure («to be forgotten»), the right to restriction of processing, the right to data portability, the right to object, the right to withdraw consent.

 

  1. 9.         Contact us

Should you wish to learn more about how Nespresso processes your personal data or exercise your rights, please feel free to contact Vassos Eliades Ltd:

Vassos Eliades Ltd Data Protection Officer

23 Lefkosias, Dali Industrial Area, 2540, Nicosia, Cyprus                             

or by email to: dataprivacy@vel.com.cy

  1. 10.                       Contact of the Data Protection Authority

 

For further information and advice on your rights or to submit a complaint, you may contact the Cypriot Data Protection Authority:

Address: 1, Iasonos str., 1082 Nicosia

Telephone: +35722818456

Fax: +35722304565

E-mail: commissioner@dataprotection.gov.cy

  1. 11.    Changes To Our Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

 

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

 

Dated December 2020

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies?

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate with you elsewhere on the internet. The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

What type of Cookies are used?

We may use the following types of cookies on Nespresso Sites:

  • Necessary Cookies
    These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localization purposes.

    Example:
    We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.
  • Session ID:
    Nespresso websites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
  • Functional Cookies
    These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.

    Example:
    We use Adobe Analytics to measure where people come from to our Website and the behavior on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, please refer to this link.

  • Language: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
  • Country: Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products.
  • Promotion: Used to recognize Nespresso Club Members eligible for promotions and display information about their corresponding offers.
  • Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
  • Google Analytics: Google Analytics tracking uses cookies in order to provide insights into what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
  • Adobe Omiture: Used to provide anonymous / aggregated information about where the user goes and what user does on Nespresso websites.
  • Advertising Cookies
    These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns.

    We may share this information with other parties, including our agencies.

    Example:
    We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

For more information, please refer to this link.

  • Google Doubleclick: These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.
  • Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.

IP Addresses:

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:

(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

Log Files:

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

Nespresso Site - Legal Policy Update

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

Nespresso Conditions of Sales

1. Definitions

Where the following terms appear in these present terms and conditions:

“Products” means the products sold by Nespresso.

“Nespresso” means the company bearing the name «Vassos Eliades Ltd», a distributor of NESTLE Nespresso S.A., having its registered office in Nicosia, Dali Industrial Area at the address 23, Lefkosias Str., 2540.«Services» means the Services provided by Nespresso to its clients.

2. Essential conditions

The present general terms: (a) govern all orders and purchases made to Nepsresso, in any means whatsoever. In particular for purchases made on the internet, kindly refer to our site for further specific provisions, (b) apply to your participation as member of the Club Nespresso and the provision of Products and Services, (γ) may be modified by Nespresso at any time by sending a notice to you or by posting an announcement in the pages that apply to Cyprus on the website www.nespresso.com.cy.

3. Orders

3.1. You may place your orders for Products and Services in the following manners:

a)      by telephone at the numbers: 80002233 (free of charge)

b)      through the Internet and more in particular on the website www.nespresso.com.cy

c)      by visiting a Nespresso boutique, i.e.: *Boutiques are curently closed please use other means to place your order *

  1. Nespresso Stasikratous Boutique - 18, Stasicratous Street, 1065, Nicosia
  2. Nespresso Pop-Up Boutique Nicosia - The Mall of Cyprus
  3. Nespresso Pop-Up Alpha Mega (Nicosia) – 3, Nikou Kranidioti, Engomi, 2433, Nicosia
  4. Nespresso Olympic Boutique – 353 Olympic Residence, 28th October Street, 3107, Limassol
  5. Nespresso Pop-Up Limassol - My Mall Limassol
  6. Nespresso Nano Boutique - Nicosia Mall

3.2. The minimum coffee packaging contains 10 capsules.

3.3. With regard to orders not placed at retail stores, each order must refer to minimum quantity of 50 capsules.

3.4. All orders are subject to the limitations of stock availability. Nespresso shall inform customers as soon as possible for any rupture of stock.

3.5. Nespresso reserves the right to refuse orders, in total or in part, or to request and advance payment of the order value, in case low creditworthiness of the candidate buyer is detected.

4. Delivery and acceptance (of delivery)

4.1. Nespresso shall make every effort to provide the Products and Services at the address stated in your order, within 3-5 working days and 3-5 working days for addresses that are located in inaccessible areas. please allow up to 3-5 working days before contacting us. If, due to a particular reason or force majeure, the aforementioned desired delivery times cannot be met, you will be informed in a timely manner.

4.2. If you wish the delivery of Products or Services to be made in a different way than the one provided for by Nespresso, you must communicate such request to Nespresso and if accepted, you shall incur all relative expenses.

4.3. Ownership of the Products and any risk involved is transferred to you at the time you receive them.

5. Returns

5.1. You have the right to return any merchandise that does not suit you within 30 days following the acceptance of delivery.

5.2. Nespresso accepts only returns of merchandise brand new and in their original condition and packaging, accompanied by the relative invoices. In such conditions, Nespresso will reimburse the amount paid for the returned products within 30 days after the reception of said products. Any postage expenses involved for the return of the money shall be at your charge.

5.3. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform Nespresso accordingly within 30 days after the reception of the merchandise. If the product that you have purchased is indeed defective, Nespresso may repair or replace it or reimburse you, in accordance with your legal rights. If you do not inform Nespresso within the aforementioned 30-day deadline, the order is regarded as accepted.

5.4. More in particular, Nespresso machines are covered by a legal 2-year warranty by their constructors, in accordance to the special terms and conditions stated in the documents accompanying the machines. For any issue that may arise in respect of the functioning, maintenance and after-sales service of your Nespresso machine, we kindly ask you to contact Nespresso at the following numbers: 8002233 (free phone).

5.5. When returns are properly completed, Nespresso shall replace the merchandise returned, if they are proven defective, or reimburse the price paid, within a maximum of 30 days upon the reception of the returned merchandise.

6. Product prices and modes of payment

6.1. Nespresso may change the prices of the Products and Services by notifying consumers in the most convenient means.

6.2. You will pay the price of the Product and Services that is applicable at the time that the order is placed.

6.3. Prices are inclusive of VAT but not transportation expenses.

6.4. The minimum order is set to 50 capsules for packing purposes, excluded 24 hour delivery which costs € 9.00.

6.5. The invoiced value shall be paid in cash upon delivery of the Products or provision of Services, regardless of the means in which the order was placed (unless credit has been agreed).

6.6. Payment by means of post dated bank cheques is not accepted. Minimum order quantity is set to 50 capsules, for packaging reasons. Delivery within 24 hours is excluded and has additional freight charges of €9.00.

6.7. If the address for the delivery of the products is different than the one mentioned on the invoices, then the invoiced priced must be paid prior to delivery.

7. Participation at the Club Nespresso

7.1. When Nespresso receives your coffee order, you automatically become a member of the Nespresso Club.

7.2. Your Nespresso Club Member number is stated in the first invoice that you will receive. In order to serve you better, please keep this number at hand for all your future orders.

7.3. Your participation to the Nespresso Club gives you the right to benefit from special Services proposed, such as receiving information on new products and services offered by our company, participating to competitions, being informed on offers and other advantageous services.

7.4. Your membership to the Nespresso Club cannot be transferred to a third party.

7.5. It is your responsibility to ensure that the contact details your provide to the Nespresso Club remain up to date.

8. Liability

8.1. With regard to Products and Services, Nespresso's only liability is limited as expressly stated in the present Conditions of Sales. To the extent permissible by law, all other liability is excluded.

8.2. Nespresso has no responsibility (whether contractual or non contractual or other) for any direct, special, consequential or indirect damage or tort, including loss of income, that may result from the sales described herein.

9. Personal Data Protection

Nespresso does not disclose or transfer any of your personal data to third parties and strictly abides by relative Regulation and laws on personal data protection. Our company’s policy on personal data protection has been posted on our website www.nespresso.com.cy.

10. Applicable law

These terms and conditions are governed by and must be construed in accordance with the laws of Cyprus. The Courts of Cyprus have exclusive jurisdiction forsolving any disputes that may arise between you and Nespresso.

TERMS AND CONDITIONS

FREE DELIVERY

Free standard delivery when you order 100 original line capsules.The promotion is applied to limited stock and is subject to change without any notice. The offer is only available at the present e-commerce ( nespresso.com.cy) and Nespresso Call center (80002233).   

 

Free standard delivery when you order 50 vertuo line capsules.The promotion is applied to limited stock and is subject to change without any notice. The offer is only available at the present e-commerce ( nespresso.com.cy) and Nespresso Call center (80002233).   

 

Free standard delivery when you order 50 original line & 30 vertuo line capsules.The promotion is applied to limited stock and is subject to change without any notice. The offer is only available at the present e-commerce ( nespresso.com.cy) and Nespresso Call center (80002233).