Terms of Acceptable Use Nespresso Website Terms of Use Thank you for visiting this website. Please read the Terms contained in this document carefully since any use of this website constitutes your acceptance of the Terms set out herein.THERE ARE OTHER TERMS THAT MAY APPLY TO YOU These terms of use refer to the following additional terms, which also apply to your use of our website: Our Privacy Policy (www.nespresso.com.cy) sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing, and you warrant that all data provided by you is accurate.
Our Cookie Policy (nespresso.com.cy) which sets out information about the cookies on our website. If you purchase goods from our website, our Terms and conditions of supply (nespresso.com.cy) will apply to the sales.
Accuracy, completeness and timeliness of information Transmission Intellectual property rights Trademarks ") displayed on this website belong to Société des Products Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigorously fully enforce its intellectual property rights of the law.Links to other websites Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third-party websites. The links are provided in good faith, and Nespresso cannot be held responsible for any subsequent change in other third-party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.Linking to our Website You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy If you wish to link to or make any use of content on our site other than that set out above, please contact dataprivacy@vel.com.cy Warranties and Disclaimers Warranties Liability Prohibited Activity
Any act that would constitute a breach of either privacy (including uploading private information without the individual’s concerned consent) or any other of the legal rights of individuals; Using this website to defame or libel Nespresso, its employees or other individuals or act in such a way that brings into disrepute the good name of Nespresso. Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and Posting or transmitting to this website any non-authorized material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.
Using this website:
In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect. To bully, insult, intimidate, alarm, upset, annoy or humiliate any person. To send, knowingly receive, upload, download, use or re-use any material without our permission. To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of our terms of acceptable website use. Not to access without authority, interfere with, damage or disrupt:
Any part of our site. Any equipment or network on which our site is stored. Any software used in the provision of our site; or Any equipment or network or software owned or used by any third party.
Breach of this Policy When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions: Immediate, temporary or permanent withdrawal of your right to use our site. Immediate, temporary or permanent removal of any Contribution uploaded by you to our site. Issue of a warning to you. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach. Further legal action against you. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Governing Law and Jurisdiction Privacy Policy 1. About Us Vassos Eliades Ltd (hereinafter referred to as “we ” or “us ”) having its registered office at Lefkosias 23, Dali Industrial Area, 2540, Nicosia is operating the Nespresso Professional Website for Cyprus. This text aims at providing you with intelligible, transparent and direct information about the processing of your personal data that are collected and processed by us in the context of fulfilling our obligations to you, as we are bound by the applicable legislation to secure and safeguard your right to protection against the illegal processing of personal data and your right to privacy, as well as to protect the personal data maintained by us and are of concern to you. Your personal information may help us to better understand your needs and to offer you a more customized service. However, we understand that maintaining the security and confidentiality of your personal data is a big responsibility which we take very seriously. For this reason, we have drawn up this Policy, among other things, which aims at informing you about the kind of data we collect, why we collect them and how we use them. This Policy is addressed to natural persons, who are current or potential customers, third persons, and associates. By providing your personal information, you accept that we will use such information in the manner analytically explained in this Policy. This Policy covers both our online and offline data collection activities, including Personal Data that We collect through various ways and channels such as other Vassos Eliades Ltd entities, websites, third party social networks, Customer Relationship Centers, Boutiques, points of sales, events, affilaites, partners and collaborators.. When we say that your personal data are subject to “processing”, this term includes every action undertaken in relation to these data, such as the collection, registration, organization, structure, storage, adaptation, variation, recovery, search for information, usage, transmission, diffusion, disposal, correlation, combination, limitation, erasure and destruction. In case you require more information on how we process your personal data, you may apply to our Data Protection Officer at the address of our registered office, by emailing us at dataprivacy@vel.com.cy . 2.Personal Data Processing Principles In collecting personal data we are bound by the General Data Protection Regulation and, applying the necessary organizational and technical measures, we process your personal data, following the based on the following the principles provided by the GDPR as follows:
they shall be subjected to legitimate and lawful processing in a transparent manner, They shall be collected for specified, express and legitimate purposes and shall not be subjected to further processing in any way incompatible with the purposes for which these data are collected by us, Only the appropriate and relevant data shall be collected, limited to the necessary purpose for which they have been collected, they shall be accurate and updated as necessary, They shall be retained only for as long as required and for the purposes for which they have been collected, they shall be subjected to processing in a manner guaranteeing their required security against non-authorized or unlawful processing and accidental loss, destruction or wear, among other things, using suitable techniques and or organizational measures, When we transmit your personal data whether to another country or to a person who carries out the processing on our behalf, the necessary measures shall be taken by us for the protection of your personal data, as for example through the conclusion of specialized contracts for data processing.
3.What kinds of Personal Data are Processed by us and How we Collect your Personal Data More often the collection of personal data is performed directly by you. The relevant information may be received through the Website whether directly or indirectly. More analytically, personal data may be collected:
Websites Consumer-directed websites operated by or for Vassos Eliades Ltd including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as (nespresso.com.cy) E-mail and other electronic messages. Electronic communications between you and Nespresso. Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”). Nespresso Boutiques and Stores managed by Vassos Eliades Ltd. Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events. Points of Sales. Demonstrators present in physical third-party stores to assist you with the registering of your machine and coffee ordering. Data from other sources Third party social networks (e.g. such as Facebook, Google) or market research (if feedback not provided on an anonymous basis).
4.Types of Personal Data Depending on how you interact with Us, (online, offline, over the phone, etc.), We collect various types of information from you, as described below. a) Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or contact details. c) Demographic information & interests. Any information that describes your demographic or behavioral characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products. Any information about the computer system or other technological device that you use to access one of our websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data. e) Cookies, Similar Technologies, Log Files, and Web Beacons As you navigate through and interact with our websites or newsletters, we use automatic data collection technologies to gather certain information about your actions. This includes data such as the links you click on, the pages or content you view and for how long, and other interaction-related statistics such as content response times, download errors, and length of visits to certain pages. These insights are captured using automated technologies such as cookies (including browser cookies and flash cookies), web beacons, and similar tools, as well as through third-party tracking. Information that is not strictly necessary for the functioning of the Website will only be processed following your explicit consent, where required. i) Cookies/Similar Technologies: Please refer to our Cookie Policy for more information on the cookies we use, the purposes for which we use them, and how you can manage your cookie settings. ii) Log Files: We also collect information in the form of log files that record website activity and generate statistics about your browsing behavior. These log entries are created automatically and assist us in troubleshooting errors, improving website performance, and maintaining the security of our websites. e) Market research & consumer feedback. f) Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking. g) Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card details) or other forms of payment (if such are made available). h) Calls to CRC. Communications with a CRC will be recorded or listened to, in accordance with applicable laws, to safeguard our legitimate interests. Where required by law, you will be informed about such a recording at the beginning of your call. i) other submissions.We ask your consent (when required) to collect personal information from you when you submit web forms on our websites or when you participate in any interactive features of our Services, participate in a survey, promotion, activity or event, request customer support, communicate with us via third party social media sites, or otherwise communicate with us.
How we use your Personal Data
After they have been collected by us, your personal data may be subjected to processing in our insurance company, as previously mentioned, by our employees, associates and or agents, in order to provide you with a customized service. We use your personal data for the following purposes: To communicate with you
To make assessments and personalized decisions (With your consent (where required), We use your Personal Data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalize your experience on our Websites and apps; (iv) to ensure that our Websites/apps’ content is optimized for you and your computer device; (v) to provide you with targeted advertising and content, (vi) to allow you to participate in interactive features, when you choose to do so. For the provision of our contractual obligation For the provision of our services. Defining types of customers for new products or services To improve the quality of products and of our services For the prevention, detection and investigation of crimes, including fraud and the legalization of the proceeds from illegal activities, as well as the appraisal and management of other trading risks. To conduct research and analyses data, including an examination of our client basis and other individuals, who have given us their personal details and information, and the risks faced by our enterprise, always in accordance with the prevailing Cypriot and European legislation (including the obtaining of consent when required). For promotional marketing and advertising activities. We may undertake the conduct of promotional activities in accordance with your preferences and upon your consent, i.e. using email messages For the compliance of our company with the applicable laws and statutory obligations, European Union directives and guidelines, court decisions and other legal processes, and in order to respond to requests by public and state authorities, as stipulated in Cypriot and European legislation. Legal reasons or merger/acquisition Other general purposes (e.g. internal or market research, analytic, security) in accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, to reconcile those accounts into one single account. We also use your Personal Data to ensure our security. To enforce and defend our legitimate rights and to protect our business activities, including those of our business associates, and to safeguard our rights, individual privacy, security or property assets, as well as the rights of our business associates, yours and those of other persons’ or third persons’; for the purpose of imposing our terms and conditions and pursuing all available recovery measures and containing our damages.
Sharing Your Personal Data
In addition to Nespresso entities and Vassos Eliades Ltd entities or ad-hoc in-country partners (in charge of Nespresso operations) it might be necessary to share your personal data with our associates and collaborators so that we could provide for you the required services, credit reporting agencies/debt collectors, storage companies, government services, Lawyers, Banks, Courrier and other delivery related Companies, Tax Department, Human Resources Development Authority, Marketing Advisiors, Auditors. In no case, however, are we going to share your personal data for processing for purposes contrary to those described in this Policy without your prior notification. In each case arising from our relationship, your personal data may be transmitted to public authorities, researchers, on the basis of the agreement between us. Personal data may be transmitted abroad to associated third-class providers, lawyers and experts. In each transmission to third parties every measure shall be taken beforehand so that only the necessary data shall be transmitted for the implementation of the contract, along with the effective requirements for their legitimate and lawful processing; moreover, the organizations to which the data are being transmitted shall undertake a written commitment that they shall on their part comply with the provisions of the General Data Protection Regulation. Exempts are those cases in which the communication of the data is effected due to some legal or statutory obligation. In cases where it is necessary to communicate your personal data to countries outside the European Union, which do not offer adequate guarantees for the protection of your personal data, our insurance company shall be obliged and hereby undertakes the responsibility to conclude contractual clauses between us and the Company to which the data are communicated, in order to safeguard the information transmitted.
Retention Period for your Personal Data
We shall retain your personal data in our records only for the time period required for the fulfillment of our contractual obligation between us, unless legal or statutory obligations provide otherwise. This also applies to those cases where our agreement has for any reason been interrupted. Due to harmonization with the Regulation, we have determined the time periods for the retention of your personal data, depending on the processing to which they are being subjected. The parameters that have been taken into consideration for the determination of the time periods are your better service, our operational needs, our legal obligations and the safeguarding of our legal interests. In order to be accurately informed on the retention periods, please contact the Data Protection Officer of our Company.
What are your rights? The General Data Protection Regulation defines your rights in regard to your personal data:
R ight to access : You have a right to access your data maintained by us and you may at any time obtain a copy thereof provided we possess them in electronic form. R ight to rectification : You have a right to access and rectify your personal details. You may at any stage of our relationship check and update your personal data, always presenting the necessary documentation and requesting the rectification or completion of inaccurate information. R ight to be forgotten : You have the right to ask for the erasure of the whole or part of the data that concerns you. We would like to underline however that we shall be obliged to erase only personal data which can be erased as per our data erasure policy. R ight to restriction : You hold the right to ask for the processing of your personal data to be restricted, even when the accuracy of the data is disputed or furthermore when the data are no longer useful to usour Firm but you request their retention due to legal claims/requests. R ight to object : You may at any time whatsoever raise objections about the processing of your personal data. In case you make use of this right, the processing shall immediately cease, unless we can prove the existence of legal interest or the need to use the data in support of a legal/judicial case. R ight to data portability : You have the right to portability, that is, to transfer your personal data to another organization in a legible and commonly used form. The said data shall be erased as specified in our erasure policy.Right to recall consent: You have the right time to withdraw your consent to the processing of your personal data, without however affecting the legality on which our policy was based prior to your withdrawal. We would like to inform you that the recall of your consent may possibly lead to the termination of the relevant services.Right to launch complaint: You have the right to launch a complaint with the Commissioner for the Protection of Personal Data, regarding the processing of your personal data.
If in filing your complaint you feel that you have been wronged by us or if you have any doubts about the outcome of your request, you may submit it in writing to the Commissioner for the Protection of Personal Data at the below address: Office of the Commissioner for the Protection of Personal Data Kypranoros 15, Nicosia 1061, P.O. Box 23378 1682 Nicosia Τ el .: 22818456 Fax No. : 22304565email : commissioner@dataprotection.gov.cyData Protection Officer through the email address dataprivacy@vel.com.cy by or writing to us at 23, Lefkosias Street, Dali Industrial Area, 2540, Nicosia, Cyprus. If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.
Changes To Our Notice Changes in the Legislation or technological developments impose corresponding modifications on our part. You are kindly asked to keep apace with our Policy, which may at any time change in order to adapt to new developments and facts.
Our reviewed policy shall be posted on our website at the address www.nespresso.com.cy Finally, you may ask to be supplied with a copy of the most recent version of the Policy in printed form. COOKIES POLICY Below is information about how “Vassos Eliades Ltd” and its affiliates (“we”) use cookies and other similar technology on this website. What is a Cookie A cookie is a small piece of data (text file) that a website asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. Why do we use cookies and similar technologies? Cookies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests. More specifically, we use cookies and other tracking technologies for the following purposes:
Assisting you in navigation; Assisting your ability to provide feedback and contact us; Analyzing your use of our services or applications;
More specifically, we use cookies and other tracking technologies for the purpose of analyzing your use of our website. We classify cookies we use in the following categories: Strictly necessary cookies. These cookies are strictly necessary to enable you to move around the site and to provide certain features you have requested. For example, to log in to the website. For these cookies, we do not need your permission. Functionality cookies. These cookies ensure that the website stores your choices (e.g. your user name, language and location) and offers enhanced and customized functions. For example, the site may store the changes in font size, font type and other parts of the website that are customizable and offer you requested services, such as viewing a video and putting up a comment to a blog. Data stored by these cookies may be anonymized and these cookies cannot keep track of your browser activities on other websites. Performance and Analytics cookies. These cookies gather information on how you use the website. For example, which sites you visit most frequently and whether you are receiving error messages from them. These cookies do not compile information that would identify you. All data compiled by these cookies are aggregated and are therefore anonymous. These data are used only to enhance the site's functionality. Targeting (Marketing) cookies. These cookies are used to (1) deliver advertisements more relevant to you and your interests; (2) limit the number of times you see an advertisement; (3) help measure the effectiveness of the advertising campaign; and (4) understand people’s behavior after they view an advertisement. They are usually placed on behalf of advertising networks with the site operator’s permission. They remember that you have visited a site and quite often they will be linked to site functionality provided by the other organization. Within these four categories, cookies are classified as either session or persistent cookies. “Session” cookies are temporary and once you close the browser window, they are deleted from your device. “Persistent” cookies remain on your device for a longer period and are used by the website to recognize your device when you return. List of cookies we use: Below is a list of the types of cookies used on our web sites:
Purpose Category Description Vendor Type & Expiry
visid_incap_ Performance (User’s Browser) Preserves user state across page requests to improve website performance. Atcom.gr Session - Deleted upon closing the browser
incap_ses_ Performance (User’s Browser) Preserves user state across page requests to improve website performance. Atcom.gr Session - Deleted upon closing the browser
.AspNetCore.Antiforgery. Security Cookies Anti-forgery cookie to protect against CSRF attacks. Microsoft Session - Deleted upon closing the browser
cconsent Site Preferences Retains user’s cookie consent preferences. Atcom.gr Session - Deleted upon closing the browser
Netvolution_eStore_SID Functional (User Actions) Saves user actions like “add to basket” on Netvolution platform. nv6stg.nespresso.com.cy Session - Deleted upon closing the browser
nvid Functional (User Actions) Not clearly specified; likely tracks session or user activity. Atcom.gr Session - Deleted upon closing the browser
Third-party cookies: Our website will set several types of third-party cookie, and we do not control the operation of any of them. The third-party cookies which may be set include:
Google Analytics – we use Google Analytics to collect data about website usage. This data does not include personally identifiable information. You can view the Google Privacy Policy here: www.google.com/policies/privacy/ .
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. These cookies will be stored only if the user consents to the use of these cookies, by clicking the “I AGREE” button in the cookie pop-up banner when visiting our website. You can change your preferences or withdraw your consent to the use of cookies at any time by accessing the cookies pop-up banner located at the end of the website. For any questions or further information on the use of cookies from Printec Group you can contact us at dataprivacy@vel.com.cy Legal Policy Update Conditions of Sale Nespresso Conditions of Sales
About us Company details. Vassos Eliades Ltd (company number 151277) (we and us ), is a company registered in Cyprus under the Cyprus Companies Act, CAP 113 and our registered office is at 23 Lefkosias Street, Dali Industrial Area, 2540, Nicosia, Cyprus. Our main trading address is 9 - 11 Mnasiadou Street, Demokritos Building 4, Office No. - 1st floor, 1065, Nicosia, Cyprus. Our VAT number is 10151277F. We operate the website www.veryexclusivewatches.com .
1.1 Contacting us. To contact us telephone our customer service team at 80002233 or email info @vel.com.cy. How to give us formal notice of any matter under the Contract is set out in clause 2.Our contract with you 1.2 Our contract. These terms and conditions (Terms ) apply to the order by you and supply of goods by us to you (Contract ). No other terms are implied by trade, custom, practice or course of this dealing.1.3 Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.1.5 Your copy. You should print a copy of these Terms [or save them to your computer] for future reference. Placing an order and its acceptance 2.Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Products ) subject to these Terms.
Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order [and any specification submitted by you] is complete and accurate. Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4. Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence. The Contract between you and us will only be formed when we send you the Dispatch Confirmation. If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
3.Essential conditions 4. Orders *Boutiques are currently closed please use other means to place your order*
Nespresso Stasikratous Boutique - 18, Stasicratous Street, 1065, Nicosia Nespresso Pop-Up Boutique Nicosia - The Mall of Cyprus Nespresso Pop-Up Alpha Mega (Nicosia) – 3, Nikou Kranidioti, Engomi, 2433, Nicosia Nespresso Olympic Boutique – 353 Olympic Residence, 28th October Street, 3107, Limassol Nespresso Pop-Up Limassol - My Mall Limassol Nespresso Nano Boutique - Nicosia Mall
5. Delivery and acceptance (of delivery) All delivered Products are accompanied by the appropriate documentation. If an order is intended as a gift, please give us notice in order to gift wrap the product prior to delivery.
Signing will be requested upon receipt of the product as proof of delivery. If you are not in at the time of delivery, we will leave a note with details to arrange another delivery time. Deliveries are made during working days, Monday through Friday, between 09:00 and 17:00, no deliveries are made on Bank Holidays or Weekends. Please allow additional time, if ordering on or near public holidays or during sale periods. In any event, orders will be shipped after full confirmation of payment. with deliveries to remote or less accessible areas possibly requiring additional time. Delivery is complete once the Products have been unloaded at the address for delivery set out in your order. You own the Products once we have received payment in full, including of all applicable delivery charges. If we fail to deliver the Products, our liability is limited to the cost of obtaining replacement Products of a similar description and quality in the cheapest market available, less the price of the Products. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of Products. If you fail to take delivery within 10 days after the day on which we notified you that the Products were ready for delivery, we may resell part of, or all the Products and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Products or charge you for any shortfall below the price of the Products.
If you wish the delivery of Products or Services to be made in a different way than the one provided for by Nespresso, you must communicate such request to Nespresso and if accepted, you shall incur all relative expenses.
Return and Refund 6.1. You have the right to return any merchandise that does not suit you within 14 days following the acceptance of delivery. Any charges for return shall be born by you. 6.2. Nespresso accepts only returns of merchandise brand new and in their original condition and packaging, accompanied by the relative invoices. In such conditions, Nespresso will reimburse the amount paid for the returned products within 14 days after the reception of said products. Any postage expenses involved for the return of the money shall be at your charge. 6.3. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform Nespresso accordingly within 30 days after the reception of the merchandise. If the product that you have purchased is indeed defective, Nespresso may repair or replace it or reimburse you, in accordance with your legal rights. If you do not inform Nespresso within the aforementioned 14-day deadline, the order is regarded as acceptable.
6.4 To cancel the Contract altogether, you must contact us through email at info@vel.com.cy including your full name and your order number within 1 working day of your order. A link to the website contact form will be included in our Dispatch Confirmation. 6.5 If you have returned the Products to us under this clause 6 because they are faulty or mis-described, we will refund the price of the Products on the credit card or debit card used by you to pay. 6.6 In the unlike scenario that Products have been delivered to you before you decide to cancel the Contract as per clause 6.6 above then, you must return them to us without undue delay and in any event not later than 2 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back or return them to us in-store. 7. Price of Products and delivery chargesThe prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, please see clause 7.10 for what happens if we discover an error in the price of Products you ordered.
You will pay the price of the Product and Services that is applicable at the time that the order is placed. Prices for our Products may change from time to time, but changes will not affect any order you have already placed. The price of Products VAT at the applicable current rate chargeable in Cyprus for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect. The invoiced value shall be paid in cash upon delivery of the Products or provision of Services, regardless of the means in which the order was placed (unless credit has been agreed). Payment by means of postdated bank cheques is not accepted. If the address for the delivery of the products is different than the one mentioned on the invoices, then the invoiced price must be paid prior to delivery. The price of the Products does not include delivery charges outside Cyprus. Our delivery charges are as advised to you during the check-out process before you confirm your order. We sell a large number of Products through our site. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid.
How to pay
You can only pay for Products using a debit card or credit card and bank transfer. We accept the following cards: Visa, Master Card, American Express, Maestro Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Products.
8.Participation to the Nespresso Club 9. Liability 9.2. Nothing in these Terms limits of excludes liability for: (a) death or personal injury caused by our negligence. (b) fraud or fraudulent misrepresentation. (c) any other liability that cannot be limited or excluded by law. 9.3. Nespresso shall not be liable—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—for any of the following losses arising from or in connection with the sales described herein:
(a) loss of profits, sales, business, or revenue. (b) loss of business opportunity. (c) loss of anticipated savings. (d) loss of goodwill; or (e) any indirect, special, consequential, or incidental damages, including loss of income.
9.4. Our total liability to you for all lossess arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the price of the Products. 9.5. Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. 9.6 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products. 10.Termination
1. Without limiting any of our other rights, we may suspend the supply or delivery of the Products to you, or terminate the Contract with immediate effect by giving written notice to you if:
you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 30 days of you being notified in writing to do so; you fail to pay any amount due under the Contract on the due date for payment;
10.2. Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination. 10.3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after the termination shall remain in full force and effect.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control ). If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
we will contact you as soon as reasonably possible to notify you; and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return at our cost any relevant Products you have already received and we will refund the price you have paid, including any delivery charges. Personal Data Protection
Nespresso does not disclose or transfer any of your personal data to third parties and strictly abides by relative Regulation and laws on personal data protection. Our company’s policy on personal data protection has been posted on our website
www.nespresso.com.cy .
14. General Assignment and transfer.
We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.
You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.Governing law and jurisdiction. This Contract is governed by Cyprus Law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the Cyprus Courts and in particular of Nicosia District Court.
NESPRESSO CYPRUS – DELIVERY & PROMOTIONAL TERMS AND CONDITIONS
These Delivery & Promotional Terms and Conditions are to be read in conjunction with the Conditions of Sale Policy, which apply to all purchases.
DEFINITIONS
"Corporate Customers" refers to businesses, including but not limited to Hotels, Offices, and HORECA clients, that purchase in bulk or for business use and are subject to a separate commercial policy.
"Promotional Period" refers to the specific timeframe in which a promotional offer is valid, as defined for each individual promotion.
"Eligible Purchases" refers to the acquisition of qualifying Nespresso products that meet the criteria outlined in each promotional offer, including but not limited to Original Capsules or Nespresso Machines.
"Customer" refers to the individual purchaser who is not making the purchase on behalf of a business entity or for resale.
"Boutiques" refers to physical Nespresso retail locations within Cyprus.
"E-commerce Platform" refers to the official Nespresso Cyprus website: www.nespresso.com.cy
DELIVERY TIMEFRAMES & CONDITIONS
Orders placed via the e-commerce platform, call center, or boutiques are processed within 24 hours of receipt on business days (Monday to Friday, excluding public holidays). Please allow additional time for orders placed on or around public holidays or during promotional/sale periods. In all cases, orders will be dispatched only after full payment has been confirmed. Deliveries to remote or less accessible areas may require additional time.
Delivery Methods:
Box Now Locker Delivery
Delivered within 24 hours if order is placed before 11:00 AM the previous day.
Available via Box Now locker stations.
Cost: €2.00
Free delivery on orders of 500 Original Capsules or more.
Free delivery with any machine purchase
ACS Courier Delivery
Delivered within 48 hours.
Used only when Box Now or Fetch delivery is not available.
Cost: €5.50
Free delivery on orders of 500 Original Capsules or more.
Free delivery with any machine purchase
Delayed Deliveries: In the event of a delay Nespresso shall not be held liable for delays resulting from external factors such as Force Majeure and such as strikes, extreme weather, or courier disruptions.
Weekend and Holiday Deliveries: Delivery services are not available on weekends or public holidays. Orders placed during these times will be processed on the following working day.
PROMOTIONS & EXCLUSIONS
Cooler Bag Promotion:
Receive 1 free cooler bag with the purchase of 200 Original Capsules.
Limit of 3 redemptions per customer.
Valid on e-commerce, call center, and boutiques in Cyprus.
While stock lasts.
Spring Original Line Machine Promotion (1 May – 30 June 2025):
Machines at discounted rates with qualifying capsule purchases:
Essenza Mini (150 capsules)
Pixie (200 capsules)
Citiz (300 capsules)
Citiz Platinum (300 capsules)
Citiz & Milk (400 capsules)
Citiz & Milk Platinum (1000 capsules)
Lattissima One (1300 capsules)
Gran Lattissima (1900 capsules)
Creatista Plus (1900 capsules)
Excludes Citiz Chiara Ferragni and any machines not included above.
Limit 3 machines per customer.
EXCLUSIVE WEB PROMOTION VERTUO POP CANDY PINK AND LILAC (5 May – 30 June 2025):
€60 off on Vertuo Pop Candy Pink and Lilac machines.
Exclusive to nespresso.com.cy.
Limit 3 machines per customer.
While stock lasts.
Exclusions:
Promotions are only applicable in the Republic of Cyprus.
Promotions cannot be combined with other offers or discounts.
Not applicable on accessories, gift cards, or subscriptions unless stated.
Corporate purchases (HOTELS, OFFICES, HORECA) are excluded.
Employees of Vassos Eliades Ltd are not eligible.
Vassos Eliades Ltd is entitled to stop the promotion at any time.
Trade Partners Original Machine Promotion
Purchase a Nespresso Original machine and get a 20% discount off the original retail price
Offer:
Duration: Coffee Gift Redemption
Online at https://www.nespresso.com.cy/contact-us/email-us/
At a Nespresso Boutique (visit nespresso.com.cy and locate a Nespresso Boutique closest to you). By calling Nespresso on 8000 22 33 (free of charge).
Data Protection Policy
Vassos Eliades Ltd (on behalf of Nespresso) informs you that as the data controller will process all personal data collected through the present promotion in accordance with the provisions of the General Data Protection Regulation 2016/679 and the privacy policy of Vassos Eliades Ltd which is available online at [http://www.nespresso.com.cy ]. All data collected will be retained in accordance with the designed retention period. Within the Privacy Policy you may find among others information on how your personal data is being processed and how you can exercise your rights as data subjects.Clarifications
The offer is valid only for specific Nespresso Original machine This offer cannot be combined with any other promotion and is not valid for machine purchases from Nespresso Boutiques, the Nespresso Call Centre, com.cy , or the Nespresso mobile app. This offer applies only to Original Machines and Vertuo machines are excluded from the offer. Limited edition Nespresso coffees are excluded from the The offer applies for up to 3 machines for each Offer is applicable to be redeemed only in the country of purchase, and in this case Only one gift can be redeemed for every purchased The offer is valid only to select Nespresso authorized Vassos Eliades Ltd is entitled to stop the promotion at any The coffee gift of 6 sleeves can be redeemed if it has been combined with the purchase of 5 sleeves of Nespresso Original capsules within 30 days of the purchase of the coffee machine. Also, no offers can be exchanged for cash or other products except Nespresso coffee capsules. Please retain the original receipts until you receive your The promotional activity applies till stocks last and apply only in the country of For corporate customers (Offices & HORECA), wishing for more than 3 machines, a different commercial policy applies. For information you may call Nespresso Call Centre on 8000 22 33 (free of charge). Employees of Nestle and Nespresso are excluded from this offer .
Trade Partners Vertuo Machine Promotion
Offer:
Purchase any Vertuo Machine and receive up to €60 cashback from the original price.
Duration:
The offer is valid only for Vertuo Machine models and for purchases between 14/04/2025 and 30/06/2025 inclusive.Clarifications:
The offer is valid for the purchase of any Vertuo Nespresso machine model.
This offer cannot be combined with any other promotion and is not valid for machine purchases from Nespresso Boutiques, the Nespresso Call Centre, com.cy Nespresso mobile app.
The offer is not valid for Original line machines.
The offer applies for up to 3 machines for each person.
For corporate customers (Offices & HORECA), wishing for more than 3 machines, a different commercial policy applies. For information you may call Nespresso Call Centre on 8000 22 33 (free of charge).
Offer is applicable to be redeemed only in the country of purchase, and in this case Cyprus.
The offer is valid only at selected Nespresso authorized resellers.
Vassos Eliades Ltd is entitled to stop the promotion at any time.
The promotional activity applies till stock lasts and applies only in the country of purchase.
Employees of Nestle and Nespresso are excluded from this offer.
#NespressoRide Giveaway
During the Reflect Festival 2025, Nespresso organized a promotional giveaway competition under the campaign hashtag #NespressoRide .
To enter the competition, participants were required to take a photo with the Nespresso Vélosophy bike displayed at the event and post it on their personal social media account(s), ensuring the post was public and included the hashtag #NespressoRide .
After the event concluded, all valid entries were collected, and a random draw was conducted to determine the winner. The selection process was carried out using a third-party random draw software tool , which ensures fairness by automatically selecting one winner at random from the pool of eligible participants.
For full transparency, you can view the video recording of the draw here:
CONTACT INFORMATION
For assistance, contact us:
Phone: 8000 22 33 (Free of charge)
Email: support@nespresso.com.cy
LOYALTY PROGRAMS AND MEMBER BENEFITS
Customers enrolled in Nespresso’s Loyalty Program may be eligible for exclusive promotions, early access to offers, and birthday rewards. For full program details, visit the Loyalty section on our website.
LEGAL JURISDICTION
These terms are governed by the laws of the Republic of Cyprus. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Cyprus.
Vassos Eliades Ltd reserves the right to amend or terminate these terms and conditions at any time without prior notice. Customers are encouraged to review the latest policy available at www.nespresso.com.cy
