FAQ

Yes. At Nespresso, we take the health and safety of our customers and employees extremely seriously. We are taking all necessary steps to make sure all our products are safe from COVID-19.

The health and safety of our employees and consumers is our priority, which is why we have put in place many precautionary measures in all boutiques we are re-opening. These include providing protective masks for our boutique staff, installing plexiglas protections near our cashiers, limiting the number of people in the boutiques, putting in place social distancing measures for all and reinforcing our already strict hygiene measures.

We will continue to abide by all the authorities' rules and regulations.  

In order to contact Nespresso in Cyprus please contact the number 80002233 or click on the following link:Contact Us

The available payment methods for orders via telephone are the following:

• Cash on delivery
• Debit/Credit card(the card is charged via web link)

The available payment methods for orders via Nespresso Boutiques are the following:

• Cash
• Debit/Credit card

The available payment methods for orders via www.nespresso.com.cy or Nespresso mobile application are the following:

• Cash on delivery
• Debit/Credit card Visa/Mastercard

All the above payment methods do not include any additional cost.

Our Grands Crus are packaged in sleeves, each containing 10 capsules. For packaging reasons all orders placed online, or with the Nespresso Club, order should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

You will receive your parcel within 48 hours for any location within city limits and within 72 hours for outside city limits (excluding Saturdays, Sundays & public holidays). For any further information, you can call Nespresso Club at 80002233 . Alternatively, you can send us an email in the following form:Contact Us

To order Nespresso Professional capsules please contact the number 96300277 or click on the following link to contact us through our website: Contact Us

You can locate all our boutiques via the store locator at the following link: Store Locator.

Below, you may find the addresses of Nespresso Boutiques:

• Nano Boutique Nicosia Mall : Madrid 2, Lakatamia, Nicosia, 2306
• Nespresso Stasikratous Boutique: 18 Stasicratous Street, Nicosia, 1065
• Nespresso Boutique Nicosia :The Mall of Cyprus, Nicosia, 2025
• Nespresso Pop-Up Alpha Mega: 3, Nikou Kranidioti, Engomi, Nicosia, 2433
• Nespresso Olympic Boutique: 353 Olympic Residence, 28th October Street, Limassol, 3107
• Nespresso Pop-Up Limassol :285, Franklin Roosvelt, Limassol 3150 - My Mall Limassol

Below, you may find the addresses of Nespresso Boutiques:

• Nano Boutique Nicosia Mall: Madrid 2, Lakatamia, Nicosia, 2306
  
  • Monday - Saturday:9:30-20:00
  • Sunday:11:00-20:00
• Nespresso Stasikratous Boutique: 18 Stasicratous Street, Nicosia, 1065
  
  • Monday, Tuesday, Friday 9:00-19:00
  • Wednesday:9:00-15:00
  • Sunday: Closed
• Nespresso Boutique Nicosia: The Mall of Cyprus, Nicosia, 2025
  
  • Monday- Saturday 10:00-20:00
  • Sunday 11:00-19:00
• Nespresso Pop-Up Alpha Mega: 3, Nikou Kranidioti, Engomi, Nicosia, 2433
  
  • Monday - Saturday:9:00-20:00
  • Sunday: 10:00-18:00
• Nespresso Olympic Boutique: 353 Olympic Residence, 28th October Street, Limassol, 3107
  
  • Monday, Tuesday, Friday, Saturday 9:00-19:00
  • Wednesday: 9:00-15:00
  • Sunday:Closed
• Nespresso Pop-Up Limassol: 285, Franklin Roosvelt, Limassol 3150 - My Mall Limassol
  
  • Monday - Saturday:10:00-20:00
  • Sunday: 11:00-19:00

Nespresso Cyprus can deliver your order inside Cyprus. If you want to send your order worldwide, you should contact the Nespresso Club of the country where you wish to be delivered.
 
By visiting the following link https://www.nespresso.com/worldofcoffee/WCP/. You will find all countries where Nespresso is represented. By selecting the country of your choice, you will find all order and delivery details.

To change your E-mail address, all you need to do is:

1. Enter your login details (E-mail address and password) under "Please sign in to your account" at the top right-hand corner of the Cyprus Club homepage www.nespresso.com.cy
2. Click on "My account" and then "My personal information"
3. Click on "Edit my information" again. You can then change your E-mail address and your password

Click on this link to find information about how to install the Nespresso mobile application on your smartphone and the available services: https://www.nespresso.com.cy/en/mobile-app

The password is not correct. In order to change it, just follow the below steps:

1. Click on "Please sign in to your account" on the home page, in the top right-hand corner of the screen and then "Forgot your password?"
2. Enter the E-mail address, which you use to log in to your account
3. You will receive a message at the E-mail address you have given that will ask you to click on a link to set a new password. The link will be valid for 72 hours

Click on “Please sign in to your account” at the top right of our website and then click on "Create an account". Are you already a member?

• If yes, simply enter your email and password in the provided fields and click on "Continue". You can then place your order.

• If not, simply select “Create an account” . Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Create account”.  

Your account is created and you can place your order immediately by clicking on “Order now”.

The warranty lasts 2 years and the invoice (or a copy of the invoice) is needed, in order to cover any technical issues.

The manual of your Nespresso machine is included in the initial box of the machine.

You can download the manual in the product page of each machine.

In order to descale your machine, you should buy the Nespresso descaling kit. This descaling kit is compatible with all Nespresso machines and contains two separate descaling liquids. We recommend one descaling every 600 capsules.

The descaling agent gently eliminates the lime scale that builds up in your machine over time to ensure that your tasting experience is as perfect as the first day. For more information on descaling please refer to the user manual of your machine or the Machine Assistance page, which you can find below:https://www.nespresso.com.cy/en/accessories/descalingkit

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

Nespresso Club Assistance offers step by step instructions and easy guides to help you make the most of your Nespresso machine and Aeroccino milk frother. 

Please contact our technical assistance service on our toll-free phone number 80002233.  We provide troubleshooting for all Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution.

If a repair is required, we offer the following benefits to our Nespresso members:

• Provide a loan machine for the duration of the repair
• Fully repair of your machine and a check of all its components. This service is free if the machine is under warranty (following the warranty terms and conditions of the manufacturer). Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees, and/or any other extra repair charges
• Return of your repaired machine without delivery charge.
• A 6-month repair warranty extension covering any work carried out.

To order a spare part for your machine, please contact Nespresso Club by phone at 8000 22 33. A Coffee Specialist will check the availability, and then they will send the spare part at the address of your choice.

A precision consumption system like Nespresso uses a precise amount of water, coffee ground and energy to make one cup - minimising food, water and energy waste. With other methods of coffee preparation, consumers tend to use more coffee than required and keep it warm for too long - then throw out left-over coffee, which represents a lot of waste.

Although it seems counterintuitive, the precise consumption of portioned coffee means that it has a similar environmental impact to filter coffee and mocha, and better than bean-to-cup machines. The footprint of portioned coffee is lower if the capsules are recycled, which is why Nespresso has worked relentlessly since 1991 to increase the volume of used capsules that are recycled.

However, we are constantly innovating and finding new ways to further reduce our impact on the environment. We currently use aluminium as it optimally protects the freshness, taste and quality of Nespresso coffee. That way, we can ensure that the aromas developed during the roasting are retained until the coffee reaches your cup, without the use of overwrapping/pouches. Aluminium also has the added benefit of being infinitely recyclable, which is why we place so much focus on making our global recycling scheme easy to use.

Most of the components and materials of our coffee machines are recyclable. The only parts which are not recyclable are the electronic circuit board and some plastic parts with glass fibres (the brewing unit). Consumers can recycle their machines through the “recycling scheme”, where appliances are sorted by material.

We use aluminium because it optimally protects the freshness, taste and quality of Nespresso coffee. That way, we can ensure that the aromas developed during the roasting are retained until the coffee reaches your cup. We also use aluminium for the capsules to ensure optimal functionality in Nespresso machines. Aluminium also has the added benefit of being infinitely recyclable.

No, the extraction, and thus the taste of your coffee, will not change.

The recycled aluminium comes from a variety of sources including post-consumer scrap as well as scrap recovered during the production process.

Aluminium that is recycled, (including our capsules), is collectively reprocessed and endlessly reformed. Most of the capsules that are recycled are returned into the general aluminium stream to become any new aluminium products, from cans to car or airplane parts. Some of the capsules that are returned to us by consumers in countries close to Germany (France, Be-Ne-Lux and Switzerland) are re-melted and reformed to become new capsules. We focus on countries which are close to Germany as most of the aluminium re-smelters are located there, and it doesn’t make sense environmentally to bring back capsules from countries further away.

Switching to recycled aluminium represents a big change in our production. It therefore takes some time to switch all our production lines. This is being done as a rolling change, and the new capsules will be introduced across the full Original & Vertuo range in the coming 2 years. Original Line Master Origin Colombia is our first coffee capsule using recycled aluminium and by the end of 2021, we aim to have the full Original Line and Vertuo ranges of coffee capsules made using recycled aluminium.

It means that 80% of the aluminium we use for the complete capsule (the capsule itself, plus the foil membrane) is recycled aluminium. The membrane has a different functional requirement than the main capsule body, and for now we will continue to use virgin aluminium to ensure it functions effectively. The capsule body alone, excluding the foil membrane, consists of at least 90% recycled aluminium content.

There are two reasons: (1) we must use some virgin aluminium to fine-tune the alloy; and (2) the membrane is still made from virgin aluminium. But of course, we’re working towards increasing the percentage of recycled aluminium that we use.

The volume of capsules collected is transferred to recycling partner. A specially designed capsule recycling machine separates the coffee from the aluminum there, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 fragrances contained in a Nespresso Coffee. Aluminum can be recycled forever without losing its properties whreas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.

You can give the bag with the capsules for recycling to the courier, who will deliver your order, with the new service "Recycling at home". Just inform the Coffee Specialist when you will order by phone.

The volume of capsules collected is transferred to recycling provider. A specially designed capsule recycling machine separates the coffee from the aluminum there, which is then recycled with environmentally friendly technology, for the production of other products. We use aluminum as packaging material for our capsules because it protects the approximately 900 fragrances contained in a Nespresso Coffee. Aluminum can be recycled forever without losing its properties whreas coffee is used as agricultural fertilizer. Nespresso covers the cost of this entire trip to and from recycling points and provides the proceeds of the process on a non-profit basis.

Nespresso supports the following three pillars:

• Gastronomy
• Culture (Classical Music, Movies & Design)
• Performance (Golf, Tennis, Sailing, Polo)

If you wish to send us a request for partnership or sponsorship, we ask you to verify if it is actually a part of our pillars. If this is the case, we kindly invite you to send us your request by e-mail in the form you will find in the following link: Contact Us and mention the information below:

• The date and duration of the event.
• The type of request or event: is it a sponsorship or participation as a partner?
• Your contact information: your name, email address and phone number.
• A summary of the event: the expected number of visitors, the location, etc.

If we are interested, you will be contacted as soon as possible in case Nespresso is interested.

NESPRESSO & YOU MEMBERSHIP TERMS AND CONDITIONS

These terms and conditions (T&C’s) govern your membership to Nespresso & YOU operated by Nestlé
Nespresso SA. As a member of Nespresso & YOU, you accept and are bound by these T&C’s. Please
read these terms and conditions carefully. You are responsible for reading and understanding these
T&C’s.
This version of the Terms and Conditions came into effect in Cyprus on 04/02/2021 and will remain
valid until it is amended or replaced.

1. What is Nespresso & YOU Membership?
Nestlé Nespresso SA (40 avenue de Rhodanie 1003 Lausanne ("we" or "us") operates a customer
recognition programme.
Nespresso & YOU is a tiered benefits programme designed so that you enjoy even more special services, such as updates on new products and services offered by our company, participation in contests, exclusive benefits, rewards and updates on offers and discounts and more.
Membership is free of charge. There are three levels of membership and your level is determined by the number of years of continuous membership and the amount of capsules purchased during 12 months starting at your first purchase of Nespresso coffee. The Purchase must be made as an identified member directly through a Nespresso channel.

2. How to become a Nespresso & YOU Member?
By registering with Nespresso at Nespresso.com.cy, Nespresso APP, CRC or at one of our Boutiques
and making your first coffee purchase, you will automatically become a member of Nespresso & YOU.
Upon registration you will receive your unique Membership ID, which will be indicated on the first
invoice you will receive. Please make sure that you keep safe your Membership ID.
Upon your registration, you will be required to provide us with your contact details, including First Name, Last Name and Email address, in order to facilitate your membership. Your registration may be deemed incomplete and thereupon invalid, in case of failure to provide the required details. Please ensure that on your registration you provide the correct and complete mandatory registration information.
Members must not provide false or misleading information on registration and must not alter, reproduce, disclose or in any way interfere with the details of other Members.
Please inform Nespresso promptly, in case of change of address or any other changes of your personal information. It is your responsibility to ensure that your contact details with Nespresso remain up to date.
If your registration is valid, your membership will commence upon the completion of the registration
when you receive your unique Member Number and upon the purchase of your first coffee.
If you are already registered as a Member, the date of commencement of your membership will be the date of your first coffee purchase via the qualifying Nespresso channels.
By becoming a member, you agree that you have read and accept these T&C’s. Further, you consent to the collection, use and disclosure of your personal data by Nespresso, in accordance with the Company’s Privacy Policy. Our use of your personal details is governed by our Privacy Policy which you should read carefully. By consenting to these Terms and Conditions and by providing your personal information to us, you consent to the terms of the Privacy Policy. You are responsible for reading and understanding the Company’s Privacy Policy.
Upon your registration, you will be asked to create a password. You must keep your membership number and password safe and strictly confidential and not divulge them to any third person. You must not allow others to use your registration details and password to access the Website. You agree to immediately notify us of any unauthorised use or suspected unauthorized use of your registration details and password or any other breach of security of which you become aware. You are fully responsible for the use of your password and any orders placed under it, even without your knowledge.
Members must not assign their benefits and obligations under the T&C’s to a third person. Your membership commences upon your first coffee purchase. To maintain your Nespresso & YOU
membership, you must have made at least one valid coffee order within the last 12 months. Corporate bodies, partnerships, trade associations and other commercial bodies are excluded. Joint or family membership is not available.

3. Who can become a member?
 Customer must be a resident of Cyprus.
 Customer must be aged 18+.
 Employees of Nestlé, Nespresso or any associated entities, its agents or anyone else
professionally connected with the Nespresso & YOU programme may not be eligible to
membership benefits (including the exclusion of accessories and machine discounts offered
under the Nespresso & YOU membership).
 There is a limit of one Nespresso Membership Level per customer.
 An individual may join the Membership programme, but may have not Duplicate Accounts
under it. If more than one Nespresso & YOU membership account is assigned to an individual,
duplicate accounts may be cancelled.

4. Membership Levels
Nespresso & YOU has three membership levels:
 Connoisseur: To maintain the membership benefits, members must purchase up to 500
capsules within a 12-month period, and/or have 5 years or LESS continuous membership.

 Expert: To maintain membership benefits, members must purchase between 501 and 1,000
capsules within a 12-month period, and/or have between 5 to 9 years continuous membership.
If you do not make a valid purchase as per your membership within each 12-month period
following the activation of the membership, your account will be deemed inactive and reset to
a ‘Connoisseur’ level.

 Ambassador: To maintain membership benefits, members must purchase more than 1,000
capsules within a 12-month period and/or have more than 10 years of continuous membership*.
If you do not make a valid purchase as per your membership within 12 months, your
membership will be deemed inactive and reset to ‘Connoisseur’ level. Your membership level depends on your account longevity or the volume of coffee capsules
ordered.

Your Membership Tier and Member details will be determined solely on the records
of Nespresso Cyprus / Vassos Eliades Ltd and data in accordance with this Nespresso & YOU
T&C’s and other related Nespresso Cyprus terms. (e.g., Conditions of Sales etc)
‘Level calculation’ is made by cross-referencing the number of years you have continuously
been a member of Nespresso & YOU and the number of capsules purchased. Your account
longevity is based on the complete years during which you have purchased at least one coffee,
starting on your first purchase. For information concerning your account longevity you can visit
our website and click on “My Account” section or by speaking to a Coffee Specialist in a
Nespresso Boutique or via Nespresso Call Center. ‘Capsules consumption’ means the number of capsules purchased and is calculated between two Anniversaries. Your first Anniversary refers to your first coffee purchase through one of the qualifying Nespresso Channels as an identified Member. For information concerning your capsules consumption you can visit our website and click on “My Account” section or by
speaking to a Coffee Specialist in a Nespresso Boutique or via Nespresso Call Center.
Members should allow at least one full working day from order completion for membership
details to be administered and updated on their account.
By ‘Anniversary’ we mean the month (not the day) of your first coffee purchase from
a valid Nespresso channel.
‘Number of years’ means the number of a full 12 month period with at least one coffee
(Original) purchase since your first coffee purchase.
Details of the number of years of your membership and capsule consumption can be found
within “My Member Status” on your membership page at https://
www.nespresso.com.cy/benefits
“Date of purchase” means the shipping date of the coffee capsules.
“A valid capsule purchase” means:• The number of purchased capsules (invoiced capsules within a valid order):
• Including Original capsules
• Cancelled/Returned orders are excluded and will be deducted from qualifying total
consumption numbers
• Free of charge capsules are not included
• Only capsules purchased directly from Vassos Eliades Ltd can be counted as part of a
member’s capsule consumption. Purchases made from retailers or other channels cannot be
added and will not be included in a member’s total consumption numbers.
Members should allow at least one full working day (24 hours) from order completion for level
changes and/or capsule purchase quantities to be administered and reflected/visible on their
account statement; Member benefits are available via Nespresso direct channels only and cannot
be redeemed via any other retailer.
Your Nespresso & YOU Membership level can be viewed by logging in the Nespresso website
or by contacting a Coffee Specialist in a Boutique or via our Customer Relationship Centre.
All related benefits, rebates and discounts will be shown on your account and will only be visible
while logged in.
Your Nespresso & YOU level will be determined solely based on our own records and data and
in accordance with the Nespresso & YOU terms and conditions.
Vassos Eliades Ltd. will not amend a member’s level status retrospectively based on any other
data source.

5. Membership Benefits
Nespresso Membership Benefits are offered to you free of charge and we reserve the right to
discontinue or change all or part of the Benefits, terms and conditions or the content of the website, at
our sole discretion at any time with or without notice. All Benefits are subject to availability and may only be acquired by the members upon presentation of
their valid Membership Card. Proof of identification may be required to acquire the benefits.
If you lose or no longer possess your Membership Card contact Nespresso on 8000 22 33 for its
replacement.
Below you will find all Membership Benefits and to which Membership Level they apply to.
For a detailed description of your Benefits please look at: www.nespresso.com.cy/benefits
1. RECYCLE AT HOME (applies to ‘Connoisseur’, ‘Expert’ and ‘Ambassador’ Memberships).
Enjoy recycling at home free of charge, by requesting the collection of your used capsules upon
delivery.
2. FREE DELIVERY WHEN YOU PURCHASE 100 OR MORE NESPRESSO CAPSULES
(applies to ‘Connoisseur’, ‘Expert’ and ‘Ambassador’ Memberships)
100 capsules must be purchased in a single transaction with up to 48 hours delivery. For sameday delivery please check time-slots availability.
The offer of complimentary delivery cannot be exchanged for cash or product of equivalent
value. Not valid in conjunction with any other offer and cannot be claimed via the Nespresso
Boutiques.
3. MASTERCLASS (applies only to the ‘Ambassador’ Level Membership)
Participate in our regular and interactive Masterclasses where you can discover the world of
Nespresso coffee with the help of our Coffee Specialists.
To participate you need to register online at https://www.nespresso.com.cy/en/contactus
Masterclasses are held within selected locations and can accommodate a maximum of 10 people
per session and are subject to availability and government restrictions on gatherings.
4. MACHINE DISCOUNT (‘Expert’ and ‘Ambassador’ Level Memberships)
‘Expert’ and ‘Ambassadors’ Level Memberships benefit from a 40% discount on machines of
their choice with the purchase of a pre-determined number of capsules.To be entitled to the above discount, the number of minimum capsules that must be purchased
per machine model are the following:

Essenza Mini:130 capsules
Pixie: 150 capsules
Citiz: 150 capsules
Citiz&Milk: 350 capsules

Lattissima One:650 capsules
Gran Lattissima : 1100 capsules

The offer applies when the new machine is purchased from a direct Nespresso channel in
Cyprus. The discount cannot be applied to machines purchased via any other retailer.
Nespresso reserves the right to apply certain restrictions when additional promotions are being
run. Such restrictions will be announced within the terms of each individual additional
promotion and will be at the sole discretion of Nespresso.

** THE OFFER IS NOT VALID FOR VERTUO LINE MACHINES **

Clarifications:
 The offer must be claimed instantly as a whole.
 Barista device, Creatista Plus and Citiz Chiara Ferragni are excluded from this offer.
 Each member entitled to the discount may use it to purchase up to three machines of their choice
during the validity period of this offer.
 This offer cannot be combined with any other machine promo activities. In case there is already
a discount or any other offer available to Nespresso customers, Members cannot use the above
offer to purchase a machine.
 Nespresso reserves the right to apply additional restrictions at its sole discretion.
5. FREE DESCALING KIT (‘Expert’ and ‘Ambassador’ Level Memberships)
Receive a Free Descaling Kit once you have purchased 500 capsules within the year.
The free descaling kit will be automatically added to your order once you have purchased 500
capsules, but it is limited to one kit per year, per member.6. ACCESSORIES DISCOUNT (‘Expert’ and ‘Ambassador’ Level Memberships)
‘Expert’ Level Membership includes a 20% discount on the purchase of any item from our
Accessories from the ranges of Cups and Food & Bites.
Such purchases are not for resale. In some instances, the offer of 20% discount may be limited
to a maximum number of items per member.
‘Ambassador’ Level Membership includes a 25% discount on the purchase of any item from
our Accessories, from the ranges of Cups and Food & Bites.
Such purchases are not for resale. In some instances, the offer of 25% discount may be limited
to a maximum number of items per year.
Clarifications:
 The accessories and food and bites must be purchased from Nespresso and particularly, only
through the Nespresso Boutiques, the call center, the Nespresso Online Shop and the Nespresso
mobile application.
 The claim must be claimed instantly as a whole.
 Aeroccino descaling kit, Limited Edition accessories and food and bites are excluded from this
offer.
 This offer cannot be combined with other accessories and food and bites promo activities in
case there is already an offer available for these products.
7. DRAW EXPERIENCE GIFT (applies only to the ‘Ambassador’ Level Membership)
‘Ambassador’ Level Members enjoy the ability to enter our Draw Experience Gift for the
possibility to win various experiences.
8. ANNIVERSARY MONTH GIFT (applies only to the ‘Ambassador’ Level Membership)
Make a purchase in your anniversary month and receive an anniversary gift.
9. MACHINE WARRANTY & SERVICE (applies to ‘Connoisseur’, ‘Expert’ and
‘Ambassador’ Memberships)Nespresso provides a full, comprehensive service to our customers who are experiencing
technical difficulties with their machine.
‘Connoisseur’ Level Membership: 2 years warranty including free Pick Up and Repair Service
of your machine and use of a free loan machine whilst we repair it.
‘Expert’ Level Membership: 2+1 years warranty including free Pick up and Repair Service and
use of a free loan machine whilst we repair it.
‘Ambassador’ Membership: 2+2 years warranty including free Pick Up and Repair Service of
your machine and use of a free loan machine whilst we repair it.
Loan machines are subject to availability and may differ from your existing machine. Loan
machines remain the property of Vassos Eliades Ltd. The machine is returned to the pick-upaddress and all repairs are covered with a six-month limited repair warranty. This limited
warranty is subject to specific terms and conditions.
The warranty period commences on the date of purchase and Nespresso requires
presentation of the original proof of purchase to ascertain the commencement date.
This limited warranty is subject to specific terms and conditions. Please consult full T&C’s for
more information.
The terms of this limited warranty do not exclude, restrict, or modify, and are in addition to the
mandatory statutory rights applicable to the sale of the Product to you.
The terms of this warranty do not apply to the exercise of your statutory rights. Other than the
statutory rights to which you are entitled to by law, all warranties, conditions and other terms
not set out in the existing terms of warranty are excluded from this warranty.
If any provision or part-provision of this warranty is or becomes invalid, illegal or
unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid,
legal and enforceable. If such modification is not possible, the relevant provision or partprovision shall be deemed deleted. Any modification to or deletion of a provision or partprovision under this clause shall not affect the validity and enforceability of the rest of this
warranty.
Should the cost of repairs or replacement not be covered by the terms of this limited warranty,
Nespresso will advise the owner and the cost shall be charged to the owner.
LIMITED WARRANTYNespresso warrants your coffee machine against defects in materials and workmanship for a period of 2
years. The warranty period begins on the date of machine purchase and Nespresso requires presentation
of the original proof of purchase to ascertain the start date.
During the warranty period, Nespresso will either repair or replace, at its discretion, any defective
Product. Replacement products or repaired parts will be warranted only for the unexpired portion of the
original warranty or six months, whichever is greater.
If the Product includes a number of accessories, only the defective part or accessory will be replaced.
Nespresso reserves the right to make minor adjustments instead of replacing the Product or accessory.
Should the cost of repairs or replacement not be covered by this warranty, Nespresso will advise the
owner and the cost shall be charged to the owner.
This warranty is only valid for active Nespresso customers registered in Cyprus. To be an active member
you must be registered and you must have ordered coffee in Cyprus within the last 12 months.
This limited warranty shall be the full extent of Nespresso’s liability however caused; and Nespresso
excludes liability for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is
an obvious consequence of our breach of applicable contractual terms or negligence, or where it could
be contemplated by you and us at the time you purchased the Product.
Nespresso has no liability to you for any loss of profit, loss of business, business interruption or loss of
business opportunity.
This warranty does not apply to any defect resulting from negligence, accident, misuse, or any other
reason beyond Nespresso’s reasonable control, including but not limited to: normal wear and tear,
negligence or failure to follow the product instructions (including insufficient aftercare or cleaning),
improper or inadequate maintenance, calcium deposits or descaling, connection to improper power
supply, unauthorized product modification or repair, use for commercial purposes, fire, lightning, flood
or other external causes.
This warranty will not apply if any serial number has been removed or defaced or if Nespresso receives
information from any public or governmental authority that the Product has been stolen.
This warranty does not cover the cost of claiming under the warranty or transporting the goods to and
from the place of purchase. This warranty is a limited voluntary warranty. The terms of this warranty do
not exclude, restrict or modify, and are in addition to, the mandatory statutory rights applicable to the
sale of the Product to you. The terms of this warranty do not apply to the exercise of your statutory rights.
Other than the statutory rights to which you are entitled at law, all warranties, conditions and other terms
not set out in this warranty document are excluded from this warranty.If any provision or part-provision of this warranty is or becomes invalid, illegal, or unenforceable, it shall
be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such
modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any
modification to or deletion of a provision or part-provision under this clause shall not affect the validity
and enforceability of the rest of this warranty.
Loan machines shall be returned to Nespresso in as good as a condition when received by Nespresso.
During the loan period of any loan machine, you are fully responsible of keeping safe such machines and
you agree to assume all responsibility for maintenance and repair of loan machines that are damaged,
lost, confiscated, or stolen from you during the loan period.
If the loan machine is lost, stolen, or damaged, you agree to notify Nespresso immediately.
Upon the end date of the loan period, you shall return the loan machine to Nespresso.
How to Claim Under the Nespresso Warranty
If you believe your Product is defective, contact the Nespresso Customer Care directly for instructions
on how to proceed with a repair.
Contact Nespresso at: https://www.nespresso.com.cy/en/contact-us or at 8000 22 33
All offers are subject to availability.

6. Termination of Membership
If you wish to terminate your membership, you may do so at any time by writing to Vassos Eliades Ltd
via postal mail (23 Lefkosias Str. 2540 Dali Industrial Area, Nicosia, Cyprus) or via email at
info@nespresso.com.cy or by calling the free number 8000 22 33. In this case, we will undertake to
remove and securely delete your personal details.
Nespresso reserves the right to investigate any unusual activity on any account, which it believes or
have reason to believe, may be in breach of these T&C’s. Any such activity may result in the suspension
and possible termination of an account.
Nespresso may terminate your membership with immediate effect by giving you written notice, if you:
 breach any of these terms and conditions; abuse the Benefits;
 Act in a manner inconsistent with applicable laws or regulations;
 Act in an inappropriate, fraudulent, abusive or hostile manner.
Nespresso may terminate this programme at any time upon three months’ notice to you. Nespresso may
terminate this programme or any membership immediately in any jurisdiction if required to by applicable
local law.
If any provision of these T&C’s is or becomes for any reason whatsoever invalid, illegal or
unenforceable, it shall be divisible from these T&C’s and shall be deemed to be deleted from them and
the validity of the remaining provisions shall not be affected in any way.
Nespresso is not responsible for any claims or damages arising from use of any benefits or services
provided by a third party.
Once your membership at Nespresso & YOU is terminated, all your membership rights and benefits
cease to exist immediately and may not be reinstated or transferred.

7. Indemnity
Nespresso’s decisions on all matters relating to the Nespresso & YOU membership including the
Membership Benefits are final, binding and conclusive on all members and no correspondence will be
entertained in this regard.
Nespresso disclaims, to the fullest extent permissible by law, all liability for losses, damages and costs
whatsoever, (whether direct, indirect, consequential or otherwise), arising, either directly or indirectly,
from your membership, the benefits or the use of any material contained on the website by you, including without limitation any acts or omissions, whether those losses, claims, or damages result from our
negligence or otherwise.
We do not exclude our liability to you for:
(a) death or personal injury caused by our negligence; or
(b) fraudulent misrepresentation by us.
In respect to our Products and Services, Nespresso’s liability is limited to what is explicitly stated in
these T&C’s. To the extend permitted by the law, all other liabilities are excluded.
Nespresso is not responsible for any requests or damages derived from the use of the advantages or
services provided by third parties.

8. Waiver
You are fully bound by these T&C’s and shall not breach any term or condition. The Company’s failure
to insist upon strict compliance with these T&C’s by any member will not be deemed as a waiver of any
rights or remedies the Company obtains against that or any other member.
Nespresso may waive compliance with these T&C’s in its sole discretion and may run promotions from
time to time that provide enhanced benefits for members.

9. Entire Agreement
These Terms and Conditions together with the Privacy Policy constitute the entire agreement between
you and us regarding your membership and the Benefits under the Nespresso & YOU membership, which
means that you will not be able to claim that we made any representations or warranties other than
contained in these T&C’s.
Please note that additional T&C’s of sales apply to the purchase of our products or services.
Nespresso and its Members acknowledge that the headings to the sections are for reference only and shall
not be used in the interpretation of the Terms and Conditions.

10. Protection of Personal Data
At Nespresso we take the protection of your personal data very seriously. That is why we take all the
necessary technical and organizational measures to keep them safe. All personal data and other
information of personal nature submitted to our Website are governed by our Privacy Policy. You can
find this notice at our “Privacy Policy” section on our Website.
For further information as to how we manage personal data or to exercise your rights as a data subject
please contact our Data Protection Officer at dataprivacy@vel.com.cy

11. Law and Jurisdiction
The present T&C’s are governed by and construed in accordance with the laws of Cyprus, and we both
agree that the courts of Cyprus will have exclusive jurisdiction and in particular, the Nicosia District
Court in case of any dispute or claim arising out or in connection with these T&C’s.
As per the law, certain communications shall only be performed in writing. You hereby agree that
Nespresso may contact you by email or mail, and that such communication falls under the legal definition
of written communication.
Contact Information Please contact a Nespresso Coffee Specialist with any queries or problems
regarding your membership programme on 8000 22 33 or via email on info@nespresso.com.cy
Abridged Terms and Conditions*

AMENDMENTS TO THE TERMS AND CONDITIONS
Nespresso reserves the right to amend any of the above offers and T&C’s in its sole discretion, at any
time without prior notice. Nespresso also reserves the right to correct, without notice, any errors. In this
case, you agree to be fully bound by the updated version. We therefore suggest consulting our T&C’s
from time to time, to ensure that you are fully informed about the T&C’s of your membership to
Nespresso & YOU and that you understand them.
Any such amendments will not affect orders submitted prior to the amendments. 

Nespresso Website Terms of Use

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein.

Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to Vassos Eliades Ltd “You” refers to any person accessing and/or using this website.

Website Privacy Notice

Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.

Accuracy, completeness and timeliness of information

Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

Transmission

Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. Nespresso is under no obligation to use the information submitted.

Intellectual property rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

Links to other websites

Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

Warranties and Disclaimers

Your use of this website is at your own and exclusive risk.

Warranties

This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

Liability

Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

Prohibited Activity

You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

- Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

- Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

- Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

- Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

Jurisdiction and governing law

FOR NATION SPECIFIC WEBSITES

Nespresso products, materials, offers and information appearing on this website are intended for Cypriot users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Cyprus. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Cypriot law and be submitted to the exclusive jurisdiction of the courts of Nicosia, Cyprus.

Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

SCOPE OF THIS NOTICE

Vassos Eliades Ltd is operating Nespresso Professional Web Site for Cyprus 
Please read this privacy notice carefully to understand our policies and practices regarding your personal information and how we will treat it. By using the Nespresso website operated by Vassos Eliades Ltd or by otherwise giving Vassos Eliades Ltd your personal information, you agree to this notice. If you do not agree to this notice, you must not use Nespresso Websites or applications or give Vassos Eliades Ltd any of your personal information.
This notice provides important information in the following areas:
Please read this privacy notice (“Nespresso Privacy Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it. 
This Notice explains how your Personal Data are collected, used, and disclosed by Vassos Eliades Ltd entities as listed in the controllers & contact section (Section 11) (“Vassos Eliades Ltd”, “We”, Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.
This Notice covers both our online and offline Nespresso data collection activities, including Personal Data that We collect through our various channels such as websites, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. www.nespresso.com.cy) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Vassos Eliades Ltd entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10). 

This Notice provides important information in the following areas: 
1. SOURCES OF PERSONAL DATA
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3. COOKIES/SIMILAR TECHNOLOGIES
4. USES MADE OF YOUR PERSONAL DATA
5. DISCLOSURE OF YOUR PERSONAL DATA
6. RETENTION OF PERSONAL DATA
7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
8. ACCESS TO YOUR PERSONAL DATA
9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
10. CHANGES TO OUR NOTICE
11. DATA CONTROLLERS & CONTACT


1. SOURCES OF PERSONAL DATA 
This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources: 

www.nespresso.com.cy websites. Consumer-directed websites operated by or for Vassos Eliades Ltd including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as www.nespresso.com.cy.

E-mail and other electronic messages. Electronic communications between you and Nespresso . 

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”). Nespresso Boutiques. Stores managed by Vassos Eliades Ltd. 

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events. 

Points of Sales. Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering. 

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis). 


2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT 
Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below. 

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number 

Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer. 

Demographic information & interests. Any information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information. 

Technical information about computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data. 

Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3. 

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services. 

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking. 

Payment and Financial information. Any information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS. 

Calls to CRC. Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for safeguarding our legitimate interests. Where required by law, you will be informed about such recording at the beginning of your call. 

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS 

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them. 

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites. 

4. USES MADE OF YOUR PERSONAL DATA 

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual. 
What We use your Personal Data for 

Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.). 

Our reasons 
Fulfilling contractual obligations 
Legal obligations 
Our legitimate interests 

Our legitimate interests 
Improving and developing new products and services 
Being more efficient 

Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion. 

Our reasons 
With your consent (where required) 
Fulfilling contractual obligations 
Our legitimate interests 

Our legitimate interests 
Working out which of our products and services may interest you and telling you about them 
Defining types of customers for new products or services 

Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks. 

Personalisation (offline and online). With your consent (where required), We use your Personal Data 
(i) to analyse your preferences and habits, 
(ii) to anticipate your needs based on our analysis of your profile, 
(iii) to improve and personalise your experience on our Websites and apps; 
(iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; 
(v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below. 

Our reasons 
With your consent (where required) 
Our legitimate interests 

Our legitimate interests 
Working out which of our products and services may interest you and telling you about them 
Defining types of customers for new products or services 

Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information 

Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security. 

Our reasons 
Fulfilling contractual obligations 
With your consent (where required) 
Legal obligations 
Our legitimate interests 

Our legitimate interests 
Improving and developing new products and services 
Being more efficient 
Protect our assets and staff 

Legal reasons or merger/acquisition. In the event that Vassos Eliades Ltd or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties 
(i) when required by applicable law; 
(ii) in response to legal proceedings; 
(iii) in response to a request from a competent law enforcement agency; 
(iv) to protect our rights, privacy, safety or property, or the public; or 
(v) to enforce the terms of any agreement or the terms of our Website. 

Our reasons 
Legal obligations 
Our legitimate interests 

Our legitimate interests 
Compliance with legal obligations
Protect our assets and staff 

5. DISCLOSURE OF YOUR PERSONAL DATA 
In addition to Nespresso entities and Vassos Eliades Ltd entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share your Personal Data with the following types of third party organisation: 

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us). 

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices. 

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought. 

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details). 

6. RETENTION OF YOUR PERSONAL DATA 
In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements. 

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws. 

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA 
We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks. 

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record). 

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps. 

Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app. 

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg. We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) or ad-hoc in-country partners) including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law). 

8. ACCESS TO YOUR PERSONAL DATA 
Access to Personal Data. You and where provided by law your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data. 

These rights can be exercised by sending Us an e-mail dataprivacy@vel.com.cy or writing to us at 23, Lefkosias Street, Dali Industrial Area, 2540, Nicosia, Cyprus attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. 

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws. 

Additional rights (e.g. modification, deletion of Personal Data). You and where provided by law, your successors, representatives and/or proxies can 
(i) request deletion, the portability, correction or revision of your Personal Data; 
(ii) oppose the data processing; 
(iii) limit the use and disclosure of your Personal Data; and 
(iv) revoke consent to any of our data processing activities. 

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs. Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account. 

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities. 

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA 
We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data: 

Cookies/Similar Technologies. You manage your consent via 
(i) our consent management solution or 
(ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above. 

Advertising, marketing and promotions. If you wish to have your Personal Data used by Vassos Eliades Ltd to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements. 

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Vassos Eliades Ltd to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. 

10. CHANGES TO OUR NOTICE 
If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice. 

11. DATA CONTROLLERS & CONTACT 
To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Vassos Eliades Ltd at: dataprivacy@vel.com.cy or writing to us at Lefkosias 23, Dali Industrial Area, 2540, Nicosia, Cyprus or call our CRC on 80002233. 

You can also contact our Data Protection Officer via email at: dataprivacy@vel.com.cy or post Lefkosias 23, Dali Industrial Area, 2540, Nicosia, Cyprus 

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws)

What are Cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies?

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate with you elsewhere on the internet. The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

What type of Cookies are used?

We may use the following types of cookies on Nespresso Sites:

• Necessary Cookies
  These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localization purposes.
  
  Example:
  We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.

• Session ID:
  Nespresso websites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.

• Functional Cookies
  These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.
  
  Example:
  We use Adobe Analytics to measure where people come from to our Website and the behavior on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, please refer to this link.

• Language: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
• Country: Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products.
• Promotion: Used to recognize Nespresso Club Members eligible for promotions and display information about their corresponding offers.
• Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
• Google Analytics: Google Analytics tracking uses cookies in order to provide insights into what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
• Adobe Omiture: Used to provide anonymous / aggregated information about where the user goes and what user does on Nespresso websites.

• Advertising Cookies
  These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns.
  
  We may share this information with other parties, including our agencies.
  
  Example:
  We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

For more information, please refer to this link.

• Google Doubleclick: These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.
• Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.

IP Addresses:

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:

(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

Log Files:

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

Nespresso Site - Legal Policy Update

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information.

Nespresso Conditions of Sales

1. Definitions

Where the following terms appear in these present terms and conditions:

“Products” means the products sold by Nespresso.

“Nespresso” means the company bearing the name «Vassos Eliades Ltd», a distributor of NESTLE Nespresso S.A., having its registered office in Nicosia, Dali Industrial Area at the address 23, Lefkosias Str., 2540.«Services» means the Services provided by Nespresso to its clients.

2. Essential conditions

The present general terms: (a) govern all orders and purchases made to Nepsresso, in any means whatsoever. In particular for purchases made on the internet, kindly refer to our site for further specific provisions, (b) apply to your participation as member of the Club Nespresso and the provision of Products and Services, (γ) may be modified by Nespresso at any time by sending a notice to you or by posting an announcement in the pages that apply to Cyprus on the website www.nespresso.com.cy.

3. Orders

3.1. You may place your orders for Products and Services in the following manners:

a)      by telephone at the numbers: 80002233 (free of charge)

b)      through the Internet and more in particular on the website www.nespresso.com.cy

c)    by visiting a Nespresso boutique, i.e.: *Boutiques are curently closed please use other means to place your order *

1. Nespresso Stasikratous Boutique - 18, Stasicratous Street, 1065, Nicosia
2. Nespresso Pop-Up Boutique Nicosia - The Mall of Cyprus
3. Nespresso Pop-Up Alpha Mega (Nicosia) – 3, Nikou Kranidioti, Engomi, 2433, Nicosia
4. Nespresso Olympic Boutique – 353 Olympic Residence, 28th October Street, 3107, Limassol
5. Nespresso Pop-Up Limassol - My Mall Limassol
6. Nespresso Nano Boutique - Nicosia Mall

3.2. The minimum coffee packaging contains 10 capsules.

3.3. With regard to orders not placed at retail stores, each order must refer to a minimum quantity of 50 capsules.

3.4. All orders are subject to the limitations of stock availability. Nespresso shall inform customers as soon as possible of any rupture of stock.

3.5. Nespresso reserves the right to refuse orders, in total or in part, or to request an advance payment of the order value, in case low creditworthiness of the candidate buyer is detected.

4. Delivery and acceptance (of delivery)

4.2. If you wish the delivery of Products or Services to be made in a different way than the one provided for by Nespresso, you must communicate such request to Nespresso and if accepted, you shall incur all relative expenses.

4.3. Ownership of the Products and any risk involved is transferred to you at the time you receive them.

5. Returns

5.1. You have the right to return any merchandise that does not suit you within 30 days following the acceptance of delivery.

5.2. Nespresso accepts only returns of merchandise brand new and in their original condition and packaging, accompanied by the relative invoices. In such conditions, Nespresso will reimburse the amount paid for the returned products within 30 days after the reception of said products. Any postage expenses involved for the return of the money shall be at your charge.

5.3. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform Nespresso accordingly within 30 days after the reception of the merchandise. If the product that you have purchased is indeed defective, Nespresso may repair or replace it or reimburse you, in accordance with your legal rights. If you do not inform Nespresso within the aforementioned 30-day deadline, the order is regarded as accepted.

5.4. More in particular, Nespresso machines are covered by a legal 2-year warranty by their constructors, in accordance to the special terms and conditions stated in the documents accompanying the machines. For any issue that may arise in respect of the functioning, maintenance and after-sales service of your Nespresso machine, we kindly ask you to contact Nespresso at the following numbers: 8002233 (free phone).

5.5. When returns are properly completed, Nespresso shall replace the merchandise returned, if they are proven defective, or reimburse the price paid, within a maximum of 30 days upon the reception of the returned merchandise.

6. Product prices and modes of payment

6.1. Nespresso may change the prices of the Products and Services by notifying consumers in the most convenient means.

6.2. You will pay the price of the Product and Services that is applicable at the time that the order is placed.

6.3. Prices are inclusive of VAT but not transportation expenses.

6.4. The minimum order is set to 50 capsules for packing purposes, excluded 24 hour delivery which costs € 9.00.

6.5. The invoiced value shall be paid in cash upon delivery of the Products or provision of Services, regardless of the means in which the order was placed (unless credit has been agreed).

6.6. Payment by means of post dated bank cheques is not accepted. Minimum order quantity is set to 50 capsules, for packaging reasons. Delivery within 24 hours is excluded and has additional freight charges of €9.00.

6.7. If the address for the delivery of the products is different than the one mentioned on the invoices, then the invoiced priced must be paid prior to delivery.

7. Participation at the Club Nespresso

7.1. When Nespresso receives your coffee order, you automatically become a member of the Nespresso Club.

7.2. Your Nespresso Club Member number is stated in the first invoice that you will receive. In order to serve you better, please keep this number at hand for all your future orders.

7.3. Your participation to the Nespresso Club gives you the right to benefit from special Services proposed, such as receiving information on new products and services offered by our company, participating to competitions, being informed on offers and other advantageous services.

7.4. Your membership to the Nespresso Club cannot be transferred to a third party.

7.5. It is your responsibility to ensure that the contact details your provide to the Nespresso Club remain up to date.

8. Liability

8.1. With regard to Products and Services, Nespresso's only liability is limited as expressly stated in the present Conditions of Sales. To the extent permissible by law, all other liability is excluded.

8.2. Nespresso has no responsibility (whether contractual or non contractual or other) for any direct, special, consequential or indirect damage or tort, including loss of income, that may result from the sales described herein.

9. Personal Data Protection

Nespresso does not disclose or transfer any of your personal data to third parties and strictly abides by relative Regulation and laws on personal data protection. Our company’s policy on personal data protection has been posted on our website www.nespresso.com.cy.

10. Applicable law

These terms and conditions are governed by and must be construed in accordance with the laws of Cyprus. The Courts of Cyprus have exclusive jurisdiction forsolving any disputes that may arise between you and Nespresso.

TERMS AND CONDITIONS

FREE DELIVERY

Free standard delivery when on any order from €40. The promotion is applied to limited stock and is subject to change without notice. The offer is only available at the present e-commerce ( nespresso.com.cy) and Nespresso Call center (80002233).  

BARISTA RECIPE GLASSES PROMOTION

Receive 2 free Barista Recipe Glasses with the purchase of 150 capsules.

The promotion is applied to limited stock and is subject to change without notice. The offer is only available at the present e-commerce ( nespresso.com.cy), Nespresso Call center (80002233), Nespresso Boutiques in Cyprus, and Nespresso mobile application (Nespresso Cyprus) available at Google Play Store and Apple store. 

Offer applies for a maximum of 3 purchases during the promo period per person.

Offer is applicable to be redeemed only in the country of purchase, in this case, Cyprus.

This offer cannot be combined with any other promotion/offer/discount and is not valid for machine purchases for corporate customers (HOTELS), To purchase more than 3 Aeroccino devices a different commercial policy applies.

For information you may call 8000 22 33 (free of charge)

Employees of Vassos Eliades Ltd. are excluded from this offer.

The promotional activity applies till stock lasts.

Vassos Eliades Ltd is entitled to stop the promotion at any time

COFFEE PROMOTION TERMS AND CONDITIONS

1. Offers

Nespresso members, as part of a targeted action depending on their purchasing profile, will be entitled to a €5 discount on the purchase of coffee by purchasing a certain number of Nespresso coffee packages, either original line or vertuo line.

2. Validity

The capsules must have been purchased through Vassos Eliades Ltd sales channels, i.e. Nespresso Boutiques, and Nespresso Call Center from 06/03/2024 to 31/3/2023. The coffee discount can be redeemed from 01/04/2024 until 31/05/2024 from the Nespresso Call center (80002233), Nespresso Boutiques in Cyprus.

3. Clarifications

-The offer is only valid for Nespresso Members.

-Each beneficiary can take advantage of the offer only once.

- The redemption of the discount requires an order with a total value of coffee over €10, either for original line or for vertuo line, depending on the type of discount the member is entitled to.

-The offer is personalized and corresponds to a specific Nespresso membership number.

- The discount cannot be redeemed in parts.

-For online orders (www.nespresso.com & Nespresso mobile apps) and orders through the call center, there is a minimum order limit of 5. coffee packages.

- In the case of a return of the member's order and for the member to be entitled to redeem his discount, a new coffee order of equal or greater value must be placed in relation to the returned one.

- In case of returning the member's order and refunding it, the member is not entitled to redeem the discount.

- Corporate customers belonging to the HOTELS category, for whom a special commercial policy applies, are excluded from the offer.

-Employees of Vassos Eliades Ltd are excluded from the offer.

-This promotion may be combined with promotions that take place during the same time period and promotions that take place on the trade channel (N Back).

COFFEE PROMOTION TERMS AND CONDITIONS

1. Offers

Nespresso members, as part of a targeted action depending on their purchasing profile, will be entitled to a €10 discount on the purchase of coffee by purchasing a certain number of Nespresso coffee packages, either original line or vertuo line.

2. Validity

The capsules must have been purchased through Vassos Eliades Ltd sales channels, i.e. Nespresso Boutiques, and Nespresso Call Center from 06/03/2024 to 31/3/2023. The coffee discount can be redeemed from 01/04/2024 until 31/05/2024 from all the above Nespresso sales channels.

3. Clarifications

-The offer is only valid for Nespresso Members.

-Each beneficiary can take advantage of the offer only once.

- The redemption of the discount requires an order with a total value of coffee over €10, either for original line or for vertuo line, depending on the type of discount the member is entitled to.

-The offer is personalized and corresponds to a specific Nespresso membership number.

- The discount cannot be redeemed in parts.

-For online orders (www.nespresso.com & Nespresso mobile apps) and orders through the call center, there is a minimum order limit of 5 coffee packages.

- In the case of a return of the member's order and for the member to be entitled to redeem his discount, a new coffee order of equal or greater value must be placed in relation to the returned one.

- In case of returning the member's order and refunding it, the member is not entitled to redeem the discount.

- Corporate customers belonging to the HOTELS category, for whom a special commercial policy applies, are excluded from the offer.

-Employees of Vassos Eliades Ltd are excluded from the offer.

-This promotion may be combined with promotions that take place during the same time period and promotions that take place on the trade channel (N Back).

The 24 Nespresso Grand Cru capsules contain only pure coffee, sourced from the finest 1-2% of the world’s coffee production. That’s why no additives of any kind are used or needed. The quality and consistency of our coffee in the cup and its exquisite crema are the result of the highest quality coffee, the way we manage the quality during the whole production process and the unique Nespresso system – the interaction of the original Nespresso aluminum capsule and the genuine Nespresso machine.

A pure origin or single origin coffee is made of coffees coming from the same country of origin. At Nespresso, each “pure origin” is exclusively and genuinely composed (100%) of coffees coming from a single country of origin and even limited regions that offer unique profiles. We perform rigorous sampling and testing to ensure that we have only 100% pure origins.

We are pleased to know that you have been seduced by our Limited Editions. These exclusive flavors are, however, now sold-out. Again and again, we come across unique coffee flavors in our search for perfection and unique taste experiences. We can only offer these creations for a limited period as the raw materials are only available in small quantities. We thank you for your kind understanding.

You can already be looking forward to furthering Limited Editions. These will be launched respectively in spring and autumn. We will create Variations this year as well – you will be well surprised.

To order professional capsules, please contact the number 80002233.

The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.3% of caffeine. Decaf capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee.

Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g= 65 milligrams (mg) of caffeine.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Safety Authorities 2001):

• Cup of filter coffee: 75mg
• Mug of instant coffee: 100 mg
• Tea cup: 50mg
• Standard cola drink: up to 40mg
• Standard energetic drink: 80 mg

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production.

There are 24 permanent varieties of Nespresso Grands Crus, classified into six categories:

• 5 Intenso Espresso Grands Crus for a short cup (25 or 40ml): 4,50€ for one sleeve of 10 capsules and 5,00 € only for the Grands Crus Kazaar and Dharkan.
• 4 Espresso Grands Crus (cup size: 40ml): 4,50€ for one sleeve of 10 capsules
• 4 Lungo Grands Crus for a long cup (110 ml) : 5,00 € for one sleeve of 10 capsules 
• 4 Pure Origin Grands Crus (3 Espresso Grands Crus & 1 Lungo): 5,00 € for one sleeve of 10 capsules. 
• 4 Decaffeinato Grands Crus: (3 Espresso Grands Crus & 1 Lungo) 5,00€ for one sleeve of 10 capsules
• 3 Variations flavored Grands Crus (cup size: 40ml): 5,20 € for a sleeve of 10 capsules.

Decaffeination is an additional step before roasting and grinding. In general there are several different processes of decaffeination. Some of them use chemical solvents and others use natural ingredients: water or carbon dioxide, a natural constituent of air. We at Nespresso use only those with natural ingredients:

• In the water decaffeination process, the raw coffee beans are moistened to make the bean texture porous. After that by circulating the moisture through the porous beans, the water removes the caffeine and some other water-soluble solids. The extract is then removed and filtered via active carbon where caffeine is separated from the other valuable coffee solids, which are then returned to the beans. The purified water will be re-used for subsequent decaffeination processes. The decaffeinated coffee is then dried after which the beans are ready for roasting.

• In the carbon dioxide method, the raw coffee beans are moistened and put into a vessel where it is pressurized with liquid carbon dioxide. Circulating through the coffee, the carbon dioxide selectively draws the caffeine out of the bean. The decaffeinated coffee is then dried after which the beans are ready for roasting

Both decaffeination methods use only natural ingredients for decaffeination and are completely safe for coffee drinkers. The processes respect the environment and the coffee bean’s true nature, allowing us to maintain the strength, variety and richness of its aromas for our consumers.

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production.

If you are not satisfied with the quality of the products you have received, please contact the Nespresso Club via our toll free number or via our online contact form. So that we can take the necessary steps as soon as possible, please keep the bill and the packaging as the production code printed on the box helps us find the product's batch.

To help us give you the best possible service, please supply us with as much information as possible regarding damaged or unwanted products.

To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact Nespresso Club at 8000 22 33 as soon as possible by phone.

However, as soon as your order is confirmed, Nespresso cannot guarantee any changes or cancellations required.

There are two methods of payment:

• By cash: For orders made by phone, in one of our Boutiques or by internet
• Credit Card (Visa, Mastercard) : For orders made by phone, in one of our Boutiques or by internet.

Nespresso unfortunately does not deliver orders abroad from Cyprus. You should contact the Nespresso Club of the country where you wish to be delivered.

Please contact our Club by phone on our freephone number 8000 22 33 or by E-mail if you wish to close your Nespresso account. Our Coffee Specialists will update your account and advise you what you need to do to create your new account.

To change your E-mail address, all you need to do is:

1. Enter your login details (E-mail address and password) under "Sign in to your account" at the top right-hand corner of the homepage.
2. Click on "Personal Information" and then "Change Email".

Click on “Please Sign in to Your Account” at the top right of our website and then click “Create an account” and enter your personal information.

Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Create an account”.

Your account is created and you can place your order immediately.

Our Grands Crus are packaged in sleeves, each containing 10 capsules. For packaging reasons all orders placed online, or with the Nespresso Club, order should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

To change it, all you need to do is:

1. Click on "Please sign in to your account" on the home page in the top right-hand corner of the screen and then "Forgot your password?"
2. Enter the E-mail address which you normally use to place your order
3. You will receive a message at the E-mail address you have given that will ask you to click on a link to set a new password.

Our Grands Crus are exclusively available to order via the Nespresso Club in the following ways:

• By calling at 80002233 (freephone when calling from a landline)
• Through the website: www.nespresso.com.cy
• From Nespresso Boutiques

You can visit the New Member Registration page to begin your first order online and the Store Locator page, to check the Boutiques’ addresses in Cyprus.

To order a spare part for your machine, please contact our Club by phone at our toll-free number 8000 22 33. One of our Coffee Specialists will check with you in order to send you the correct part via courier in the best delay.

In case you need immediate assistance with your machine, please contact our technical assistance service on our free phone number 8000 22 33. Our Assistance Service Team is available every day. We provide troubleshooting for all Nespresso machines, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

• Provide a loan machine for the duration of the repair.
• Fully repair of your machine and a check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

You can purchase the descaling kit in our Boutiques, by phone at our freephone number 80002233 or on our website.

To order via Internet, please follow the instructions below:

1. Login on our website www.nespresso.com.cy and enter your credentials
2. Click on the tab *Accessories*
3. You will see all descaling kits appear in the listing.

One kit contains two doses of descaling product, illustrated manual and the necessary tools.

You can recycle your capsules by visiting your nearest Nespresso Boutique to drop capsules off in one of our dedicated collection points at:

• Nespresso Stasikratous Boutique: 18, Stasicratous Street, Nicosia, 1065
• Nespresso Olympic Boutique: 353 Olympic Residence, 28th October Street, Limassol, 3107

The capsules collected, are transferred to ANIMALIA GENETICS LTD (Aluminium Recycling Center) where a specially designed recycling machine, separates the coffee from the aluminium. Subsequently, the aluminium is then recycled using eco-friendly technology for the production of other products.

Nespresso uses aluminium for its capsules, as it is the best material that we have found to protect the 900 aromas contained in a Nespresso capsule as well as preserve the quality and freshness. Also, aluminium can be infinitely recycling without loosing its abilities.

Nespresso offers specific services to consumers who wish to enter what is called the Nespresso Club. A customer who has chosen to join the Nespresso Club is called a Club Member. The Nespresso Club services include: delivery of capsules and coffee accessories to your address of choice within two business days; maintenance service with free machine pick-up and free machine loan; guidance on the finest points of coffee tasting; “Limited Edition” Grand Crus; an exclusive selection of coffee accessories.